Page Category: FAQs

Yes, service providers are allowed to enter the premises of the community provided they comply with the Community Rules and have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for an NOC. 

Any external modifications that will change the aesthetics of the apartments are not permitted. Kindly log in to your portal using the LOG IN button at the top right and refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

No, the common property may not be used permanently by any individual.

No. Please contact ECM at 800 EMAAR (36227).

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts to the community manager.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community manager.

Any external modifications that will change the aesthetics of the apartments are not permitted. Log in to your portal using the LOG IN button at the top right and select Home Modification from your menu.
Here you can refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

The repair costs and maintenance of common areas are paid for through the Community Service Fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts to the community manager.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the menu to apply for a NOC. 

You can submit your request for the MIP by filling out the online form and uploading the required documents – click here to apply.

You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN at the top right and selecting the ‘Access cards‘ option from your menu.
Here, you may click ‘Apply for a new card’, whereas, existing cardholders can select the ‘Activate existing card’ option.

The window cleaning schedule for your tower will be posted on your community noticeboards. Do watch that space to find out more.

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.

For urgent matters, please contact community security or call us on 800 EMAAR (36227). 

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit it.

If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, Ground Floor, in Downtown Dubai.
For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

There is a defects liability period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact customercare@emaar.ae.
For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible, especially if the defects liability period has already expired.

As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The park and other common amenities can be used on a first-come, first-served basis. When using them, kindly ensure the following:
– The activity does not cause disturbance or hinder the usage of the area for other residents
– The area is to be used in a careful, considerate manner (with no damage to foliage and/or community assets)
– The area is to be left clean after use
– The resident is responsible for the actions of his guests within the community
– The community rules are adhered to
– Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a notice of violation being issued.

To book an amenity, log onto your community portal and select the Amenities Reservations option from the side menu.

For urgent matters, please contact community security or call us on 800 EMAAR (36227).

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select ‘My Service Requests‘ from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit it.

If the issue pertains to structural defects within your premises, you may visit our Customer Happiness Centre located at Emaar Square, Building 2, Ground Floor.

For accidents or claims, please contact Dubai Municipality on 800 900.

The community manager must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person.

In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

Your community has an established move-in/out policy. The objectives of this policy are to ensure current contact information is kept up to date; we have the necessary information to assist residents with special requirements in cases of an emergency evacuation and to ensure that any damage to the common areas is recorded and dealt with promptly.

Before moving into the community, it is mandatory that you to fill out the online Move In Permit (MIP) – you can do so by registering here or logging in. You will receive your electronic MIP in one business day, provided there are no outstanding service fees against the unit.

Ensure that all your details are accurate when you submit the form as it is important that we have your contact details to reach you in the event of emergency situations such as fire, flood or earthquake, activities pertaining to your unit (such as water leaks, activation of fire alarms, or smoke detector maintenance), and parking issues.

A move-in permit (MIP) is required to move into the Emaar Beachfront community and access will be denied without it. Click here to apply for the move-in permit.

As a resident, you are allowed to keep pets in your unit but you must comply with the Community Rules in addition to Dubai Municipality regulations.

A notice of violation will be issued to violators who do not clean up after their pets as this issue affects the hygiene and cleanliness of the community. Repeated offences may carry a fine.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are: poultry, cows, goats, sheep, horses, swine or wild animals. Please refer to the Community Rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

You may contact community security, 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

We recommend that you engage in a contract with a Dubai Municipality registered pest control vendor to conduct regular pest control treatment within your unit. Pests in the common areas are taken care of by the pest control service provider appointed by the community.

Through the Emaar One app, you can avail of pest control services at resident-exclusive rates. The mobile application is available for download on iOS and Android.

A Notice of Violation is a formal citation that a Community Rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation.

As mentioned in the Notice of Violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

You may contact community security on 054 993 4397, 24 hours a day or involve the local authorities for further escalation.

You may contact community security on 054 993 4397, 24 hours a day or involve the local authorities for further escalation.

If you have lost your card, inform your community security immediately so that we can deactivate your card and prevent it from being misused. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.

No, you need to make your own arrangements to park your additional cars. They should not be parked in the visitors’ parking area. The maximum number of vehicle access cards issued is based on the number of allocated parking bays unless an additional parking bay has been purchased. Community access cards are issued based on the number of residents in the apartment and as per the discretion of the community manager. Additional access cards will be charged AED 200 per card, if applicable.

You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN button at the top right and select ‘Access cards‘ from your menu. Here, you can click ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
Your log-in credentials are sent via email, along with the Move in Permit.

Yes, existing and new card holders need to register (one-time) their access cards on the community portal. Upon logging in, you may select ‘Activate existing card’ under the Access Cards menu option.

Yes, you can activate your access cards by logging in to your community portal. Your log-in credentials are sent via email, along with your Move in Permit.

For new communities, access cards are issued free of cost to the homeowner during the handover. If you are a subsequent homeowner or tenant, you will need to collect the cards from the original homeowner or apply for new cards online (charges apply).

The validity of your access cards and community portal account is linked to the expiry date of your tenancy contract. You can do this by clicking the Move In/Move Out/Renewal option from your side menu.
If your contract has expired, you have a 15-day grace period to upload your renewed tenancy contract/Ejari onto your community portal. If not renewed with the grace period, your cards and account will be deactivated. You can use the Register option to activate your account and thereafter, activate your access cards too.

No. Access cards are issued to the occupant residing in the property.

Your access cards will be deactivated when a Move-out Permit is issued, after the move-out date.

Access cards are exclusively for residents. Lending access cards to outsiders is not allowed and misuse can lead to deactivation.