Page Category: FAQs

Yes, your tenant must apply for a move-in permit prior to moving in as our community has an established move-in/out policy. The objectives of this policy are to ensure:
• Current contact information for all occupants is kept up to date.
• We have the necessary information to assist residents with special requirements, in cases of emergency evacuation.
• To ensure that any damage to the common areas is recorded and dealt with promptly.
• A smooth move into/out of the community for homeowners/tenants.If moving into/out of the community, you must obtain a move-in permit or move-out permit, at least one business day before the scheduled move. Visit https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx to apply for the move-in permit.

A move-in permit (MIP) is required to move into the Dubai Hills Estate community and access will be denied without it. Visit https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx to apply for the move-in permit.

You may keep pets in your unit but you must comply with the community rules, in addition to Dubai Municipality guidelines. All pets – cats and dogs, must be microchipped and vaccinated annually in accordance with Dubai Municipality regulations and we strongly encourage you to spay/neuter your pet to prevent breeding.We also recommend all pets wear collars with identification tags to help reunite lost pets with their owners in a timely manner. Refer to the pet etiquette fact sheet for more information.

Not only will you make more work for our community housekeeping team, but you will also anger other residents, especially if they have the misfortune of stepping in any mess left behind by your pet. Owners whose pets are found leaving pet waste in public areas may be issued a notice of violation and fines – even if they are not the one walking the dog.Keeping your pet on its leash and remembering to bring a plastic bag every time you walk it can be one of the best ways to keep your community clean and hygienic. Please be sure to discuss the community rules with your pet exerciser and check that they understand and follow them every time.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine, or wild animals. Please refer to the community rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

Pets must be kept on a leash whenever in the common areas of the community. Please be conscious of others and respect that some residents may be afraid of animals, therefore, take care while walking your pet.

If the cats near your villa are not ear-tipped (both ears are pointed) and they do not appear to be pets, please email communities@ecm.ae and we will try to assist. Most of the strays in the community have been bred from abandoned pets and we have selected trap-neuter-return (TNR) as the most appropriate method to control the cat population.TNR is recommended by Dubai Municipality and endorsed by the WSPCA and ASPCA as the most effective way to contain and control stray/feral cat populations. The good news is that spayed/neutered cats will be much quieter – and will not mate, therefore there will be no fighting, howling, kittens, or smelly territory marking from the males – so disturbances to residents should be greatly reduced.
Cats are territorial, so returning sterilized cats to their original location means they will establish a healthy, non-breeding colony in the area. This greatly reduces the chance that other cats will move into the area – if all cats were removed, then potentially unhealthy, unsterilized cats would enter, meaning the trapping campaign would have the begin all over from the start, creating a cycle. It has also been noted that cats overbreed to compensate for the lost population so the same issue would recur.

You may contact community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple), 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

Please contact us on 800 EMAAR (36227) or write to us at communities@ecm.ae and we will instruct the community pest control service provider to investigate and take the necessary action. Please refer to the community rules.

Please contact us on 800 EMAAR (36227) or write to us at communities@ecm.ae and we will instruct the community pest control service provider to investigate and take the necessary action.Temperate weather leads to heightened mosquito activity during November and December as well as March and April due to climatic conditions. Most often mosquito infestations are traced to stagnant water inside the private property such as swimming pools, water features, fountains, or puddles from broken irrigation systems that have not been maintained.
Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community. Refer to the pest control fact sheet for more information.

Please contact us on 800 EMAAR (36227) or write to us at communities@ecm.ae and we will instruct the community pest control service provider to investigate and take the necessary action. Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Please refer to the community rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please email communities@ecm.ae to tell us details of the date, time, venue, and the number of guests.We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering please note that there are no electrical power outlets in any of our community parks.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings. Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents.
• Do not use inflatable play items or any equipment that requires the use of power extensions.
• The serving of alcohol or related items is prohibited at all times.
• Children (under 16 years of age) must be under adult(s) supervision at all times – ECM will be liable for any unfortunate accidents or claims.
• The area should be cleaned and all personal belongings/party materials/items removed.
• You will also be liable to pay for any damage to the premises and a notice of violation may be issued.
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects.
• Parking on pavements or anywhere that obstructs a pedestrian’s right of way or access to a villa, is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense.
ECM/security possesses the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the community rules.

Due to safety reasons, the community swimming pools cannot be used as a venue for your proposed party.

No. Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the community rules.

If you have lost your card, inform your community security immediately so that we can deactivate your card and prevent it from being misused. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.

No, you need to make your own arrangements to park your additional cars. They should not be parked in the visitors’ parking area. The maximum number of vehicle access cards issued is based on the number of allocated parking bays, unless an additional parking bay has been purchased. Community access cards are issued based on the number of residents in the apartment and as per the discretion of the community manager. Additional access cards will be charged AED 200 per card, if applicable.

You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN button at the top right and select ‘Access cards‘ from your menu. Here, you can click ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
Your log-in credentials are sent via email, along with the Move in Permit.

Yes, existing and new card holders need to register (one-time) their access cards on the community portal. Upon logging in, you may select ‘Activate existing card’ under the Access Cards menu option.

Yes, you can activate your access cards by logging in to your community portal. Your log-in credentials are sent via email, along with your Move in Permit.

For new communities, access cards are issued free of cost to the homeowner during the handover. If you are a subsequent homeowner or tenant, you will need to collect the cards from the original homeowner or apply for new cards online (charges apply).

The validity of your access cards and community portal account is linked to the expiry date of your tenancy contract. You can do this by clicking the Move In/Move Out/Renewal option from your side menu.
If your contract has expired, you have a 15-day grace period to upload your renewed tenancy contract/Ejari onto your community portal. If not renewed with the grace period, your cards and account will be deactivated. You can use the Register option to activate your account and thereafter, activate your access cards too.

No. Access cards are issued to the occupant residing in the property.

Your access cards will be deactivated when a Move-out Permit is issued. after the move out date.

Access cards are exclusively for residents. Lending access cards to outsiders is not allowed and misuse can lead to deactivation.

A notice of violation is a formal citation that a community rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation. For further details about notices of violation, please see the community rules.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) or email us at communities@ecm.ae for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

You may contact community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple), 24 hours a day or involve the local authorities for further escalation.

You may contact community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple), 24 hours a day or involve the local authorities for further escalation.

Saturday is a working day for our community service providers and while we have asked them to reduce noisy work whenever possible in the early morning hours, we cannot stop all noise. Trimming, mowing, and other essential maintenance activities are scheduled and performed over a six-day work week and are required to maintain the site to a high standard. No work is carried out on Fridays or public holidays.

You may first ask them directly to be more considerate or contact community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple), 24 hours a day. You may involve the local authorities for further escalation.

A move-in permit (MIP) is required to move into the Dubai Hills Estate community and access will be denied without it. To apply for a move-in permit, visit https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx.

You must apply for the MIP online on this portal at least one business day before the scheduled move. To apply for a move-in permit, visit https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for MIP if there is outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant and have not already received the access cards from the landlord, you may apply for new access cards by filling the application for vehicle access form and submitting to us at communities@ecm.ae or at the ECM office located at the lower ground level in Acacia A. The following supporting documents will be required along with the application –
a. Ejari copy
b. Passport + visa copy or Emirates ID copy of tenant
c. Access card issuance fee of AED 200/- each (payable by credit card only)

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking spots assigned to your unit.

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or by sending an email to communities@ecm.ae.Once submitted, the access cards will be reactivated within 2 working days. Damaged or lost cards can be replaced by visiting the ECM office located at the lower ground level in Acacia A. An access card issuance fee of AED 200/- per card will apply. Only credit card payments are accepted.

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed on the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in the “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader).

We love when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community co-ordinator, association manager, cleaner or landscaper. Please email us at communities@ecm.ae and tell us about it!

There are designated smoking areas in each of the villa communities. Please note that as per the community rules, smoking is prohibited at the community swimming pools and children’s play areas.

The notice board located at the community swimming pool, lift lobbies, and other common areas cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the community rules.

You may install ‘For sale/lease/rent’ signage on your villa as long as it conforms to the criteria below:
• One sign per unit may be posted, placed in the ground, near the garage, or near the front door, within the lot.
• Signage can be no more than 90cm x 65cm in size.
• Signage can be placed no higher than 170cm from ground level OR the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.
• Signage must be removed immediately upon sale/lease of the property.
*applicable only to villas

No, to preserve the aesthetics of the community, changes are not permitted to the common area including the addition of signage on external villa walls.

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, fidelity guarantee, and board members’ liability.

The community maintains a minimum level of insurance for the common areas and property that covers the following:
– Accidental damage or destruction to common area property
– Loss or damage due to natural disasters
– Third-party injury or loss while using the common areas or properties that have not been caused due to negligence or poor usage by the individuals.
It is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the community manager only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage. So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy. Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple.
Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too. We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance. Please refer to the community rules.