Page Category: FAQs

If you have lost your card, inform your community security immediately so that we can deactivate your card and prevent it from being misused. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.

No, you need to make your own arrangements to park your additional cars. They should not be parked in the visitors’ parking area. The maximum number of vehicle access cards issued is based on the number of allocated parking bays, unless an additional parking bay has been purchased. Community access cards are issued based on the number of residents in the apartment and as per the discretion of the community manager. Additional access cards will be charged AED 200 per card, if applicable.

You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN button at the top right and select ‘Access cards‘ from your menu. Here, you can click ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
Your log-in credentials are sent via email, along with the Move in Permit.

Yes, existing and new card holders need to register (one-time) their access cards on the community portal. Upon logging in, you may select ‘Activate existing card’ under the Access Cards menu option.

Yes, you can activate your access cards by logging in to your community portal. Your log-in credentials are sent via email, along with your Move in Permit.

For new communities, access cards are issued free of cost to the homeowner during the handover. If you are a subsequent homeowner or tenant, you will need to collect the cards from the original homeowner or apply for new cards online (charges apply).

The validity of your access cards and community portal account is linked to the expiry date of your tenancy contract. You can do this by clicking the Move In/Move Out/Renewal option from your side menu.
If your contract has expired, you have a 15-day grace period to upload your renewed tenancy contract/Ejari onto your community portal. If not renewed with the grace period, your cards and account will be deactivated. You can use the Register option to activate your account and thereafter, activate your access cards too.

No. Access cards are issued to the occupant residing in the property.

Your access cards will be deactivated when a Move-out Permit is issued after the move out date.

Access cards are exclusively for residents. Lending access cards to outsiders is not allowed and misuse can lead to deactivation.

A notice of violation is a formal citation that a community rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation. For further details about notices of violation and the penalties attached to them, please see notice of violation and penalties.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

You may contact community security 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

You may contact community security 24 hours a day or involve the local authorities, for further escalation – call Dubai Police on 999.

We love it when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community coordinator, association manager, cleaner, or landscaper. Please call ECM at 800 EMAAR (36227).

Please log in to your portal using the LOG IN button at the top right and select Storage Cage Leasing from the menu. Here you will be able to see the available cages and the relevant leasing fees.

No, it is solely for the use of the community management team to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the community rules.

Yes. EMAAR ONE is an all-in-one app to manage Emaar properties and book home services from anywhere and anytime. This is available on the App Store and on Google Play. Key features include:
– Move-in and NOC request
– Services fees & installment payments
– Amenities bookings
– Live construction updates
– Voice service requests & status updates
– Home services bookings
– Latest launches, exclusive offers & events
– Digital handover process 
NOTE: If you are a new user, you can select the “Need Help?” tab to get your password and enter your registered primary email address in the “Forgot Password” tab.  

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, fidelity guarantee, and board members’ liability.

Your building is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes. The cover is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property.
Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the community manager only covers the structure of the building, therefore contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage or even accidental damage. Please make sure you protect your home and belongings with a contents insurance policy. This can be done easily; often all you need to do is complete a simple proposal form – usually, insurance companies offer guidelines for this. We encourage you to contact any local insurance company, broker or bank that offers home contents insurance. Please refer to the community rules.

All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information please refer to the household staff fact sheet.

Please contact your community security office.

No. Entry permits will be only be issued for maids under the sponsorship of unit owners or tenants. As per local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you, or if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the community rules.

No, the common property may not be used permanently by any individual.

For more information on this, please refer to the alterations fact sheet.

Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their rubbish on other floors. Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches or candles be thrown down the chute, as any of these items could start a fire.
If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute. Please do not leave items of oversized waste in the garbage chute room, instead make your own arrangements to dispose of this type of waste.
For recyclable waste, please dispose of your items in the recycling chute from the refuse room on your floor.  

Please do not leave items of oversized waste in the garbage chute room, instead make your own arrangements to dispose of this type of waste by contacting any reputable waste collection service provider.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community. Please see the community service fee page for further information.

There are various ways you can pay the community service fee relating to your property:
– By cheque
– Online payment
– Self-service kiosk at Customer Happiness Centre, Emaar Square
– Visit our Credit Control Department at Emaar Square
– Bank transfer

Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation. CSF defaulter awareness campaigns, as well as the suspension of non-essential services, have proved useful measures in boosting the collection of outstanding dues.
In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales and alterations are also restricted until the outstanding community service fees have been paid.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
· Historical expenses: We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
· Resource allocation on site:  We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
· Service provider contracts: By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
· Capital asset evaluation (maintenance, repair, and replacements): Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and/or when replacements are required.
· Provision for doubtful debts: This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of conservatism and this step is taken to strengthen the financial position of the community.
· Surplus/deficit adjustment from previous years: Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

The general fund consists of the day-to-day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa. Operational expenses include, but are not limited to, the maintenance, utility costs, and management of the following:
· Common areas including infrastructure, landscaping/irrigation, and water features; general as well as specialised cleaning; pest control; and civil works such as painting, tiling, masonry, and carpentry
· Air supply/distribution components for common areas and private units
· Common area lighting, which includes streets, walkways, corridors, façade, aircraft warning lights as well as intelligent and central emergency lighting systems
· Common and shared recreational areas such as gyms, squash courts, and swimming pools
· Elevators
· Garbage chutes and waste collection
· Firefighting equipment as well as fire detection and control systems/networks
· High and low voltage systems and networks (including earthing and protection systems)
· Generators and associated facilities
· Domestic water and supply systems/networks
· Mechanical, Electrical and Plumbing assets (MEP)
· Signage – its design, manufacture, and placement within the community
· Access control systems
· Building management systems (BMS)
· Building maintenance units (BMU)
· Community security and control rooms
· Periodic upgrades and/or replacements of non-capital equipment and consumables
· Monitoring/supervision personnel including swimming pool lifeguards and security staff
· Mailbox service
· Compliance with statutory requirements and/or related internal policies, which includes water quality testing and monitoring, cleaning, security, waste management, insurance, noise levels, swimming pools, lifting equipment (elevators, BMU), firefighting and control systems (devices and equipment), pest control and management
Administrative expenses include, but are not limited to, the maintenance, utility costs, and management of the following:
· Community events and awareness campaigns
· Communication charges
· Statutory fees and permits
· Legal and professional fees
· Common area insurance
· Management costs
· Auditor’s fees
· Bank charges

A master community levy is charged to each community and other non-residential entities, for example, schools, clubs, and retail areas within a master community. This charge forms part of your CSF and covers items such as sewage treatment plants, maintenance of the master community infrastructure including roads, bridges, underground services, storm drains, sewage lines, and pavements. In other words, the master community levy goes towards the maintenance of areas that are not part of any particular community but are common to the master community and shared by all.

The special levy is a one-off charge for items not in the design or those not covered under the general fund.

To book an amenity, access your community portal by clicking on the log in button and select the ‘Amenities Reservations’ option from the side menu.

Due to safety reasons, the community swimming pools cannot be used as a venue for parties.