Page Category: FAQs

Please refer to the community rules for more information on this matter.

The repair costs and maintenance of common areas are paid for through the community service fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts back to the community manager.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community manager.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the menu to apply for a NOC. 

First, contact your preferred maintenance company. In case the blockage proves to be in a common area drain line, contact ECM at 800 EMAAR (36227).

No. Please contact ECM on 800 EMAAR (36227).

Homeowners/tenants can apply for building and parking access cards on this website by logging in with your credentials. Additionally, payments can be made online with ease. 

For urgent matters, please contact community security or call us on 800 EMAAR (36227).

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit.

If the issue pertains to structural defects within your premises, you may visit our Customer Happiness Centre located at Emaar Square, Building 2, Ground Floor.

For accidents or claims, please contact Dubai Municipality on 800 900.

As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

You can submit your request for the MIP by filling out the online form here and uploading the required documents.  

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

The park and other common amenities can be used on a first come first serve basis. When using them, kindly ensure the following:
– The activity does not cause disturbance or hinder the usage of the area for other residents
– The area is to be used in a careful, considerate manner (with no damage to foliage and/or community assets)
– The area is to be left clean after use
– The resident is responsible for the actions of his guests within the community
– The community rules are adhered to
– Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a notice of violation being issued.
For amenities such as multi-function rooms, meeting rooms, BBQ areas (where applicable), you may reserve them by logging in using the ‘Log in’ tab at the top. 

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors at the underground car park – accessible after the Island Drive. Residents are requested to use their assigned parking bays only. 

Residents can apply for Etisalat (www.etisalat.ae) or du services (www.du.ae) for home internet and entertainment services.

The window cleaning schedule for your tower is posted on the community noticeboards.

Yes. EMAAR ONE is an all-in-one app to manage Emaar properties and book home services from anywhere and anytime. This is available on the App Store and on Google Play. Key features include:
– Move-in and NOC request
– Services fees & installment payments
– Amenities bookings
– Live construction updates
– Voice service requests & status updates
– Home services bookings
– Latest launches, exclusive offers & events
– Digital handover process 
NOTE: If you are a new user, you can select the “Need Help?” tab to get your password and enter your registered primary email address in the “Forgot Password” tab.  

CCTV systems are under the jurisdiction of the Dubai Police and UAE DPS Law – 24, Annex No. (1) concerning General Requirements and Technical Specifications of Security Systems states that it is forbidden to install cameras on the building roofs or walls to film / view beyond the establishment perimeters except with permission from Dubai Police. You may also refer to the Community Rules, Clause 6.2 concerning exterior attachments.

If you witness instances of speeding and reckless driving, we kindly request you to report the vehicle details to Dubai Police ‘report-a-dangerous-driver’ number on 800 4353. You may also contact Community Security on 056 206 9871.

Door to door soliciting is prohibited in Arabian Ranches II. Please report it immediately to community security on 050 949 2514 for their investigation. Details such as location, car registration number and description of the salesperson / people are useful.

If you witness instances of speeding and reckless driving, we kindly request you to report the vehicle details to Dubai Police ‘report-a-dangerous-driver’ number on 800 4353. You may also contact community security on 050 949 2514.

• For urgent matters, please contact community security on 056 389 4076.
• Call us on 800 EMAAR (36227).

The community manager must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person. In the event the common property is damaged, the person responsible will be charged for the rectification, if the person is identified.

The unit owner or occupier is responsible for items inside their unit. They may be able to claim on their contents insurance policy. As per the Community Rules, “Carports shall not be used for storage of any goods and/or materials therein”.

A move-in permit (MIP) is required to move into the Arabian Ranches II community and access will be denied without it. To apply for your MIP, click on the ‘LOG IN’ button at the top right corner of the screen.
Or, you can click here and apply.

Yes, your tenant must contact ECM prior to moving in as our community has an established Move In / Out policy. The objectives of this policy are to ensure:
• Current contact information for all occupants is kept up to date
• We have the necessary information to assist residents with special requirements, in cases of emergency evacuation
• That any damage to the common areas is recorded and dealt with promptly
• A smooth move into/out of the community for homeowners/tenants
If moving into/out of the community, you must obtain a Move-In Permit or Move Out Permit, at least one business day before the scheduled move.
You can do this by applying here.

You may keep pets in your unit but you must comply with the Community Rules, in addition to Dubai Municipality guidelines. All pets – cats and dogs, must be microchipped and vaccinated annually in accordance with Dubai Municipality regulations and we strongly encourage you to spay/neuter your pet to prevent breeding. We also recommend all pets wear collars with identification tags to help reunite lost pets with their owners in a timely manner.

A Notice of Violation will be issued to violators who do not clean up after their pets as this issue affects the hygiene and cleanliness of the community. Repeated offenses may carry a fine.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine, or wild animals.
Please refer to the Community Rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

Pets must be kept on a leash whenever in the common areas of the community. Please be conscious of others and respect that some residents may be afraid of animals, therefore, take care while walking your pet.

If the cats near your villa are not ear-tipped (both ears are pointed) and they do not appear to be pets, please contact ECM on 800 EMAAR (36227) and we will try to assist. Most of the strays in the community have been bred from abandoned pets and we have selected trap-neuter-return (TNR) as the most appropriate method to control the cat population. TNR is recommended by Dubai Municipality and endorsed by the WSPCA and ASPCA as the most effective way to contain and control stray/feral cat populations. The good news is that spayed/neutered cats will be much quieter – and will not mate, therefore there will be no fighting, howling, kittens, or smelly territory marking from the males – so disturbances to residents should be greatly reduced.
Cats are territorial, so returning sterilized cats to their original location means they will establish a healthy, non-breeding colony in the area. This greatly reduces the chance that other cats will move into the area – if all cats were removed, then potentially unhealthy, unsterilized cats would enter, meaning the trapping campaign would have the begin all over from the start, creating a cycle. It has also been noted that cats overbreed to compensate for the lost population so the same issue would recur.

You may contact community security, 24 hours a day on 050 949 2514 or involve the local authorities for further escalation – call Dubai Police on 999.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Please refer to the Community Rules.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Temperate weather leads to heightened mosquito activity during November and December as well as March and April due to climatic conditions. Most often mosquito infestations are traced to stagnant water inside the private property such as swimming pools, water features, fountains, or puddles from broken irrigation systems that have not been maintained.
Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community. Refer to the pest control fact sheet for more information.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Please refer to the Community Rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please email communities@ecm.ae to tell us details of the date, time, venue, and the number of guests. We encourage you to contact ECM at least one week in advance of your intended event.
While planning your gathering please note that there are no electrical power outlets in any of our community parks. A deposit may be required and the homeowner/tenant will be liable to pay any costs associated with damage to the common areas or cleaning as a result of the function.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings.
Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents, as you may be requested to discontinue your party if we receive complaints
• Do not use inflatable play items or any equipment that require the use of power extensions, as these could prove to be a safety hazard
• The serving of alcohol or related items is prohibited at all times
• Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor Emrill will be liable for any unfortunate accidents or claims
• The area should be cleaned and all personal belongings/party materials/items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers
• You will also be liable to pay for any damage to the premises and a Notice of Violation may be issued
• Neither ECM nor our service provider will be held responsible for loss of any personal effects
• Please bear in mind you are within a community and so we request you and your guests ensure that the noise level is kept to a minimum and controlled. Loud music/noise is not recommended as it may disturb neighbouring villas
• Parking on pavements, gardens, or any lawn area, and anywhere that obstructs a pedestrian’s right of way or access to a villa, is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense
ECM / Security possesses the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the Master Community Rules.

No – the only facilities available for communal use are the park areas.

Due to safety reasons, the community swimming pools cannot be used as a venue for your proposed party.

No, this is not allowed. Owing to health and safety reasons, fireworks cannot be used as this is in direct violation of the Community Rules.

No, ponies are not permitted in the community. Please refer to the Community Rules, clause 2.4 for more information.

As a visitor, you are only allowed to park for up to four hours. All common area pathways must remain unobstructed by vehicles so there is clear access for pedestrians, and residents must park their cars within their property. This is also to ensure common areas are not damaged in any way.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security team.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment.
No water run-off should be observed from your property into the common area – whether from washing your car, carport or terrace area. If you do clean your carport or car, please sweep up any dust, sand of dirt from the area first and dispose of it in your dustbin before you begin washing. (Staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces.)
Under no circumstances may your vehicle be washed in the common area of the community.

All vehicles, boats, jet skis, trailers, recreational and commercial vehicles, and related objects must be parked in accordance with the Community Rules.

A Notice of Violation is a formal citation that a Community Rule or permit condition has been violated.
There are financial penalties too, which vary according to the severity of the violation.
For further details about Notices of Violation and the penalties attached to them, please see the Community Rules.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.