Page Category: FAQs

You may contact community security on 050 949 2514, 24 hours a day or involve the local authorities for further escalation.

You may contact community security on 050 949 2514, 24 hours a day or involve the local authorities for further escalation.

Saturday is a working day for our community service providers and while we have asked them to reduce noisy work whenever possible in the early morning hours, we cannot stop all noise. Trimming, mowing and other essential maintenance activities are scheduled and performed over a six day work week and are required to maintain the site to a high standard. No work is carried out on Fridays or public holidays.

You may first ask them directly to be more considerate or contact community security on 050 949 2514, 24 hours a day. If there is still no satisfactory resolution, you may involve Dubai Police on 999.

A Move-in Permit (MIP) is required to move into the Arabian Ranches II community and access will be denied without it. You can apply here.

You must apply for the MIP online on this portal at least one business day before the scheduled move. To apply for a Move-in Permit, click the ‘LOG IN’ button at the top right corner or click here. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for MIP if there are outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant, you will receive your vehicle access card(s) from the landlord. Once you receive this, follow these steps to activate your card(s):

– Log in to your community portal and select ‘Access cards’ from the menu bar.
– Enter the required details including plate source, plate number, plate code, and vehicle make.
– Click ‘Request type’ and select ‘Activate existing card’, followed by your access card number, and submit your application.

If all the information provided is accurate, the card(s) will be activated within one business day. You will also receive an email confirmation on your registered email address.

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking bays assigned to your villa. 

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or contacting ECM on 800 EMAAR (36227)Once submitted, the access cards will be reactivated within 2 working days. Damaged or lost cards can be replaced online by logging in to your account and clicking  ‘Access Card request’. You will be charged an issuance fee of AED 200 per card (payable by credit card only).

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed on the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in the “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader)

We love it when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community coordinator, association manager, cleaner, or landscaper. Please call ECM at 800 EMAAR (36227).

No. There are no designated smoking areas in the community. As per the Community Rules, smoking is prohibited at the community swimming pools and children’s play areas.

The notice board located at the community swimming pool cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the Community Rules.

You may install ‘For sale/lease / rent’ signage on your villa as long as it conforms to the criteria below:
• One sign per unit may be posted, placed in the ground, near the garage, or near the front door, within the lot
• Signage can be no more than 90cm x 65cm in size
• Signage can be placed no higher than 170cm from ground level OR the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.
• Signage must be removed immediately upon sale/lease of the property

No, to preserve the aesthetics of the community, changes are not permitted to the common area including the addition of signage on external villa walls.

The Jointly Owned Property Law regulations and directions dictates that the community manager must maintain a minimum level of insurance including property insurance, public liability and fidelity guarantee.

Your villa is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes. Cover is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property. Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

As per Community Rules, owners should carry property insurance for the full replacement cost of all insurable improvements and contents in their lot or unit. Owners agree that in the event of damage to or destruction of structure on or comprising his unit, the owner shall promptly proceed to repair or to reconstruct in a manner consistent with the original construction or such other plans as are approved by the developer or community manager. Owners shall pay all costs which are not covered by insurance proceeds.
It is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the community manager only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage. So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy.
Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too.
We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance.

Yes, we can. However, the temporary maid must be sponsored by a professional agency.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. For more information please refer to the household staff fact sheet.

Please complete the Household Staff Registration Form and submit it to the community security at Arabian Ranches I next to the skate park. 

No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorised landscaping maintenance service provider in good standing and with a valid entry permit to work in Arabian Ranches II.
Before you do so, please refer to the list of unauthorised service providers below:
• Mona Landscaping LLC
• Shadow Landscaping LLC
• Dreams Flowers Company LLC
• Happy Garden Landscaping LLC
• Springs Collection Trading LLC
• Green Weather Landscaping LLC
• Sindh Green Landscaping LLC
• Three Flower Landscaping LLC
• Imdad Ali Landscape Gardening LLC

Your husband does not need to be issued with an Entry Permit pass as he is considered a guest of the resident.
Please note: maids’ husbands are not allowed to work inside the community.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with your identity card issued by your community at all times when you are out.

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s entry permit:
• Two passport-sized photographs
• A copy of his valid passport and visa page
• A copy of a valid labour card
Please note: maids’ husbands are not allowed to work inside the community.

No, entry permits will be only be issued for maids under the sponsorship of unit owners or tenants.
As per local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could face fines from the local authorities.

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the Community Rules and have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

The property information is available online. You may visit the community portal and log in to your account and click on ‘My Documents’ on the sidebar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

No, you do not need to seek permission.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

If the trees are common property, it is the responsibility of the community manager.
However, if they are within your garden, you are responsible for their maintenance.

No, the common property may not be used permanently by any individual.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at 800 EMAAR (36227) and we can issue them a notice to request they prune the overgrown plant(s).

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at 800 EMAAR (36227) and we can issue them a notice to request they prune the overgrown plant(s).

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team.
These plants must be trimmed to specific standards of horticultural practices and to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the community as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

Many of the trees in the community periodically shed leaves and/or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved according to the standards of horticultural practices, therefore removal is not possible. However, any encroaching branches will be trimmed.

All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved according to the standards of horticultural practices, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Yes – we hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees.
The trees are not at all suitable for use in villa gardens and we encourage you to read our landscaping tips for detailed information and suggested replacements.

Please report the leak and approximate location to our team by contacting Community Security on 050 949 2514 or calling us on 800 EMAAR (36227).

Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with enquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-colored blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.

The trees in Arabian Ranches II are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please ensure that household waste is properly stored in the designated bins until collection. Our waste collection service provider will collect rubbish from your property as per the waste collection schedule.

It is your responsibility to replace your bin. You may contact Imdaad Waste Management Services on 800 8200 or any other waste management company of your choice.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

We are pleased to inform you that as part of a sustainability initiative, a recycling programme is already present in your community. Through this, we have introduced recycling bins for all homes – at no additional cost. Please refer to the waste collection schedule for the pick-up of recyclable waste. 

Residents are responsible for putting their own bins out, bringing them in, and keeping them clean. For more information please refer to the Community Rules.

We have partnered with two service providers to help residents get rid of old furniture, equipment, and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865) or Remove My Junk on 055 549 1122.
Click here to know more about what can be disposed of as part of this service.

There are various ways you can pay the Community Service Fee relating to your property:
– By cheque
– Online payment
 – Self-service kiosk at The Ranches Souk
– Visit our Credit Control Department at Emaar Square
– Bank transfer

Delayed / non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting and irrigation.
CSF defaulter awareness campaigns as well as the suspension of non-essential services have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement ECM’s actions.
Approvals for unit sales and alterations are also restricted until the outstanding Community Service Fees have been paid.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the Master Community. Please see the Community Service Fee page for further information.

The Capital Reserve Fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty. An example of this would be asphalt restoration on community streets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures that property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the Community Service Fee (CSF):
· Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
· Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
· Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
· Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and/or when replacements are required.
· Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism and this step is taken to strengthen the financial position of the community. ·
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and Distribution Permit Fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
Notices of Violation/vandalism penalties: To ensure adherence to community rules and architectural codes, Notices of Violation are issued along with penalties to those who fail to comply. Private contractors are also given Notices of Violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Miscellaneous income: The Miscellaneous Fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from Community Market Days.

If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by visiting your community portal. 
Effective 2016, invoices for community service charges are not being sent by post but only via email.

The repair costs and maintenance of common areas is paid for through the Community Service Fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

Any alteration to the villa has to be approved by Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC.

Any external modifications that will change the aesthetics of the villas are not permitted. Kindly refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

You, as the homeowner, are responsible since the Defects Liability Period has already expired. You can contact your preferred service provider should you require any further assistance regarding this matter.

You, as the homeowner, are responsible for the necessary repair and replacement of the DEWA meter cabinets serving the villa, to ensure community aesthetics are maintained.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline to your villa is the responsibility of the community manager.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Fencing on boundary walls (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.

Owners are responsible for the maintenance of villa boundary walls with the exception of the surfaces of outward-facing villa boundary walls, which form part of the common area of the community and are maintained by the community manager.
However, structural issues such as repair and reinstatement of walls broken and cracks caused by Damas trees within private gardens are the responsibility of the owner to bring the wall back to its original condition as per design.

• For urgent matters, please contact community security on 056 389 4076.
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227).

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Changes to the exterior of the villa are not permitted nor can lights be installed on top of or on the community-facing side of villa boundary walls. For further information, please check the Community Rules, Clause 6.2.2

Owners are responsible for proper home maintenance including the carport area. Most often, subsiding interlock in villa carports is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.

• For urgent matters, please contact Community Security on 056 206 9871
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227).

Yes, you must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency.
For more information, please refer to the household staff fact sheet.

You may contact our service provider, Imdaad Waste Management on 800 8200.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment.
No water run-off should be observed from your property into the common area – whether from washing your car, carport or terrace area. If you do clean your carport or car, please sweep up any dust, sand, or dirt from the area first and dispose of it in your dustbin before you begin washing. (Staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces.)
Under no circumstances may your vehicle be washed in the common area of the community.

Yes, there is a 24/7 security helpdesk available at Arabian Ranches II. For any concerns, you may contact Community Security on 050 949 2514.

Please refer to the Community Rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please contact 800 EMAAR (36227) or log into your community portal using the LOG IN button at the top right and visit the service request section and submit your inquiry with details of the date, time, venue, and number of guests. We encourage you to contact ECM at least one week in advance of your intended event.
While planning your gathering, please note that there are no electrical power outlets in any of our community parks. A deposit may be required, and the homeowner/tenant will be liable to pay any costs associated with damage to the common areas or cleaning as a result of the function.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings.
Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents, as you may be requested to discontinue your party if we receive complaints
• Do not use inflatable play items or any equipment that require the use of power extensions, as these could prove to be a safety hazard
• The serving of alcohol or related items is prohibited at all times
• Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor Emrill will be liable for any unfortunate accidents or claims
• The area should be cleaned and all personal belongings/party materials/items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers
• You will also be liable to pay for any damage to the premises and a Notice of Violation may be issued
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects
• Please bear in mind you are within a community and so we request you and your guests ensure that the noise level is kept to a minimum and controlled. Loud music/noise is not recommended as it may disturb neighbouring villas
• Parking on pavements, gardens, or any lawn area, and anywhere that obstructs a pedestrian’s right of way or access to a villa is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense
ECM / Security possesses the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the Master Community Rules.

The CSF is each owner’s annual contribution to his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community. Please see the Community Service Fee page for further information.

No. Please contact ECM at 800 EMAAR (36227).

You may contact community security on 050 949 2514, 24 hours a day, or involve the local authorities for further escalation.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security team.