Page Category: FAQs

We love it when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community coordinator, association manager, cleaner, or landscaper. Please call ECM at 800 EMAAR (36227).

No. There are no designated smoking areas in the community. As per the community rules, smoking is prohibited at the community swimming pools and children’s play areas.

The notice board located at the community swimming pool cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the community rules.

You may install ‘For sale/lease/rent’ signage on your villa as long as it conforms to the criteria below:
• One sign per unit may be posted, placed in the ground, near the garage, or near the front door, within the lot
• Signage can be no more than 90cm x 65cm in size
• Signage can be placed no higher than 170cm from ground level or the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.
• Signage must be removed immediately upon sale/lease of the property.

No, to preserve the aesthetics of the community, changes are not permitted to the common area including the addition of signage on external villa walls.

• For urgent matters, please contact community security on 056 389 4076.
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227).

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including Property insurance, Public liability, Fidelity guarantee, and Board members’ liability.

Your building is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.
The cover is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property. Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny, and war.
Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

As per community rules, owners should carry property insurance for the full replacement cost of all insurable improvements and contents in their lot or unit. Owners agree that in the event of damage to or destruction of structure on or comprising his Lot or Unit, the Owner shall promptly proceed to repair or to reconstruct in a manner consistent with the original construction or such other plans as are approved by the developer or community manager. Owners shall pay all costs which are not covered by insurance proceeds.
It is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the community manager only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage or even accidental damage. So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy.
Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too. We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance. Please refer to the community rules.

Yes, we can. However, the temporary maid must be sponsored by a registered labour supply company.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. For more information please refer to the household staff fact sheet.

Please complete the Household Staff Registration Form and submit to the community security office.

No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorized landscaping maintenance service provider in good standing and with a valid entry permit to work in Arabian Ranches. Before you do so, please refer to the list of unauthorized service providers below:
• Mona Landscaping LLC
• Shadow Landscaping LLC
• Dreams Flowers Company LLC
• Happy Garden Landscaping LLC
• Springs Collection Trading LLC
• Green Weather Landscaping LLC
• Sindh Green Landscaping LLC
• Three Flower Landscaping LLC
• Imdad Ali Landscape Gardening LLC

Your husband does not need to be issued with an entry permit as he is considered a guest of the resident. Please note: maids’ husbands are not allowed to work inside the community.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry your community access card with you at all times, while visitors must possess a valid form of ID.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s entry permit:
• Two passport-sized photographs
• A copy of his valid passport and visa page
• A copy of a valid labour card
For more information, refer to the Access guidelines. Please note: maids’ husbands are not allowed to work inside the community.

Yes, service providers are allowed to enter the premises of the community provided they have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

The property information is available online. You may visit the community portal and log in to your account and click on ‘My Documents’ on the sidebar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

No, you do not need to seek permission.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

If the trees are common property, it is the responsibility of the community manager. However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.

No, the common property may not be used permanently by any individual.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at 800 EMAAR (36227) and we can issue them a notice to request they prune the overgrown plant(s).

The shrubs and trees within your property must be maintained as per the community rules.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the community manager as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Many of the trees in the community periodically shed leaves and/or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.

Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to read the Damas tree leaflet factsheet for detailed information and suggested replacements.

The trees in Arabian Ranches are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please report the leak and approximate location to our team by contacting Community Security on 056 389 4076 or calling us on 800 EMAAR (36227).

Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with enquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.

You, as the homeowner, are responsible since the defects liability period has already expired. You can contact your preferred service provider should you require any further assistance regarding this matter.

You, as the homeowner, are responsible for the necessary repair and replacement of the DEWA meter cabinets serving the villa, to ensure community aesthetics are maintained.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community manager.

Fencing on boundary walls (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.

Owners are responsible for the maintenance of villa boundary walls with the exception of the surfaces of outward-facing villa boundary walls, which form part of the common area of the community and are maintained by the community manager. However, structural issues such as repair and reinstatement of walls broken and cracks caused by damas trees within private gardens are the responsibility of the owner to bring the wall back to its original condition as per design.

Owners are responsible for proper home maintenance including the carport area. Most often, subsiding interlock in villa carports is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.

• For urgent matters, please contact community security on 056 389 4076.
• Call us on 800 EMAAR (36227).

Please ensure that household waste is properly stored in the designated bins until collection. Our waste collection service provider will collect rubbish from your property as per the waste collection schedule.

You are. Residents are responsible for putting their own bins out, bringing them in and, keeping them clean. For more information please refer to the community rules.

It is your responsibility to replace your bin. You may contact Imdaad Waste Management Services on 800 8200 or any other waste management company of your choice.

We are pleased to inform you that as part of a sustainability initiative, a recycling programme is already present in your community. Through this, we have introduced recycling bins for all homes – at no additional cost. For bulky waste, Mollak bins are located at the community retail centre, for paper, glass, and plastic.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

There are various ways you can pay the community service fee relating to your property:
– By cheque
– Online payment
– Emaar E-Service
– Self-service kiosk at Arabian Ranches Retail Centre
– Visit our credit control department at Emaar Square
– Bank transfer.

Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns, as well as the suspension of non-essential services, have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales, move-in permits, access cards and, home modifications are also restricted until the outstanding community service fees have been paid.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community. Please see the community service fee page for further information.

The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty. Examples of this would be the replacement of the chillers or access barriers. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures that property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
Historical expenses – We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
Resource allocation on site – We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
Service provider contracts – By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
Capital asset evaluation (maintenance, repair, and replacements) – Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and/or when replacements are required.
Provision for doubtful debts – This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism and this step is taken to strengthen the financial position of the community.
Surplus/deficit adjustment from previous years – Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and distribution permit fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
Notices of violation/vandalism penalties: To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalise community property are penalised and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Miscellaneous income: The miscellaneous fund is income generated from other avenues such as interest earned through call accounts, bounced cheque charges, and revenue from community market days.

If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by visiting your community portal. 
Effective 2016, invoices for community service charges are not being sent by post but only via email.

No. Please contact ECM at 800 EMAAR (36227).

Any alteration to the villa has to be approved by Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

Any external modifications that will change the aesthetics of the villas are not permitted. Kindly refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Changes to the exterior of the villa are not permitted nor can lights be installed on top of or on the community-facing side of villa boundary walls. For further information, please check the community rules, clause 6.2.2

Works like interior painting and regular maintenance work do not require a NOC from Emaar. However, your contractor must obtain an entry permit to get access to the community and carry out maintenance works.

The property information is available online. You may visit the community portal and log in to your account and click on ‘My Documents’ on the sidebar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

It is recommended that you notify your neighbours and schedule noisy works only during the permitted hours, to avoid any inconvenience to your neighbours.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. For more information, please refer to the household staff fact sheet.

You may contact our service provider, Imdaad Waste Management on 800 8200. For more information, please refer to bulk waste collection.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment. No water run-off should be observed from your property into the common area – whether from washing your car, carport or terrace area. If you do clean your carport or car, please sweep up any dust, sand or dirt from the area first and dispose of it in your dustbin before you begin washing. (Staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces.) Under no circumstances may your vehicle be washed in the common area of the community.

Yes, there is a 24/7 security helpdesk available at Arabian Ranches. For any concerns, you may contact community security on 056 389 4076.

Please refer to the community rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please email communities@ecm.ae to tell us details of the date, time, venue and number of guests. We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering, please note that there are no electrical power outlets in any of our community parks. A deposit may be required, and the homeowner/tenant will be liable to pay any costs associated with damage to the common areas or cleaning as a result of the function.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings.
Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents as you may be requested to discontinue your party if we receive complaints.
• Do not use inflatable play items or any equipment that require the use of power extensions as these could prove to be a safety hazard.
• The serving of alcohol or related items is prohibited at all times.
• Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor Emrill will be liable for any unfortunate accidents or claims.
• The area should be cleaned and all personal belongings/party materials/items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers.
• You will also be liable to pay for any damage to the premises and a notice of violation may be issued.
• Neither ECM nor our service provider will be held responsible for loss of any personal effects.
• Please bear in mind you are within a community and so we request you and your guests ensure that the noise level is kept to a minimum and controlled. Loud music/noise is not recommended as it may disturb neighbouring villas.
• Parking on pavements, gardens or any lawn area, and anywhere that obstructs a pedestrian’s right of way or access to a villa is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense.
ECM/security possess the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the Master Community Rules.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
Historical expenses: We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
Resource allocation on site: We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
Service provider contracts: By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
Capital asset evaluation (maintenance, repair, and replacements): Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and/or when replacements are required.
Provision for doubtful debts: This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism and this step is taken to strengthen the financial position of the community.
Surplus/deficit adjustment from previous years: Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

No. Please contact ECM at 800 EMAAR (36227).

You may contact community security on 056 206 9871, 24 hours a day, or involve the local authorities for further escalation.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security team on 056 389 4076.

CCTV systems are under the jurisdiction of the Dubai Police, and UAE DPS Law – 24, Annex No. (1) concerning General Requirements and Technical Specifications of Security Systems states that it is forbidden to install cameras on the building roofs or walls to film/view beyond the establishment perimeters except with permission from Dubai Police. You may also refer to the Community Rules, Clause 6.2 concerning exterior attachments.

If you witness instances of speeding and reckless driving, we kindly request you to report the vehicle details to Dubai Police ‘report-a-dangerous-driver’ number on 800 4353. You may also contact Community Security on 056 206 9871.

Door to door soliciting is prohibited in Reem. Please report it immediately to Community Security on 056 206 9871, so they can investigate. Details such as location, car registration number and description of the salesperson/people are useful.

Door to door soliciting is prohibited in Reem. Please report it immediately to Community Security on 056 206 9871 for their investigation. Details such as location, car registration number and description of the salesperson / people are useful.

There are a number of things you can do:
• For urgent matters, please contact Community Security on 056 206 9871
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227) or email us at communities@ecm.ae

The community manager must repair common property, and a homeowner must repair their unit, whether the damage was accidental or negligent.
If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person.
In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

The unit owner or occupier is responsible for items inside their unit. They may be able to claim on their contents insurance policy. As per the Community Rules, “Carports shall not be used for storage of any goods and/or materials therein”.