Page Category: FAQs

Yes, your tenant must contact ECM prior to moving in as our community has an established Move In/Out policy. The objectives of this policy are to ensure:
• Current contact information for all occupants is kept up to date
• We have the necessary information to assist residents with special requirements, in cases of emergency evacuation
• To ensure that any damage to the common areas is recorded and dealt with promptly
• A smooth move into/out of the community for homeowners/tenants If moving into/out of the community, you must obtain a Move In Permit or Move Out Permit, at least one business day before the scheduled move.
You can do this by visiting https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx.

A Move In Permit (MIP) is required to move into the Reem community and access will be denied without it. To apply for your MIP, click on the ‘LOG IN’ button at the top right corner of the screen or visit https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx.

You may keep pets in your unit but you must comply by the Community Rules, in addition to Dubai Municipality guidelines. All pets – cats and dogs, must be microchipped and vaccinated annually in accordance with Dubai Municipality regulations and we strongly encourage you to spay/neuter your pet to prevent breeding. We also recommend all pets wear collars with identification tags to help reunite lost pets with their owners in a timely manner.

Not only will you create more work for our community housekeeping team, you will also anger other residents, especially if they have the misfortune of stepping in any mess left behind by your pet.
Owners whose pets are found leaving pet waste in public areas may be issued a Notice of Violation and fines – even if they are not the one walking the dog.
Keeping your pet on its leash and remembering to bring a plastic bag every time you walk it can be one of the best ways to keep your community clean and hygienic. Please be sure to discuss the rules with your pet exerciser and check that they understand and follow them every time.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine or wild animals. Please refer to the Community Rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

Pets must be kept on a leash whenever in the common areas of the community. There is one dog park in Reem where dogs may be taken off their leash – kindly ensure that you follow the dog park rules when using the amenity. Please be conscious of others and respect that some residents may be afraid of animals; therefore, take care while walking your pet.

If the cats near your villa are not ear-tipped (both ears are pointed), and they do not appear to be pets, please email communities@ecm.ae, and we will try to assist.
Most of the strays in the community have been bred from abandoned pets, and we have selected Trap-Neuter-Return (TNR) as the most appropriate method to control the cat population. TNR is recommended by Dubai Municipality and endorsed by the WSPCA and ASPCA as the most effective way to contain and control stray/feral cat populations.
The good news is that spayed/neutered cats will be much quieter – and will not mate; therefore, there will be no fighting, howling, kittens or smelly territory marking from the males – so disturbances to residents should be greatly reduced.
Cats are territorial, so returning sterilised cats to their original location means they will establish a healthy, non-breeding colony in the area. This greatly reduces the chance that other cats will move into the area – if all cats were removed, then potentially unhealthy, unsterilised cats would enter, meaning the trapping campaign would have the begin all over from the start, creating a cycle. It has also been noted that cats overbreed to compensate for lost population, so the same issue would recur.

You may contact Community Security, 24 hours a day on 056 206 9871or involve the local authorities for further escalation – call Dubai Police on 999.

Please contact us on 800 EMAAR (36227) or write to us at communities@ecm.ae, and we will instruct the community pest control service provider to investigate and take the necessary action. Please refer to the Community Rules.

Please contact us on 800 EMAAR (36227) or write to us at communities@ecm.ae and we will instruct the community pest control service provider to investigate and take the necessary action. Temperate weather leads to heightened mosquito activity during November and December as well as March and April due to climatic conditions.
Most often mosquito infestations are traced to stagnant water inside private properties. They can be found in swimming pools, water features, fountains or puddles from broken irrigation systems that have not been maintained.
Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Please contact us on 800 EMAAR (36227) or write to us at communities@ecm.ae and we will instruct the community pest control service provider to investigate and take the necessary action. Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Please refer to the Community Rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event.
For larger numbers of guests, residents must first obtain permission from the Community Manager. Please email communities@ecm.ae to tell us details of the date, time, venue and number of guests.
We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering, please note that there are no electrical power outlets in any of our community parks. A deposit may be required, and the homeowner/tenant will be liable to pay any costs associated with damage to the common areas or cleaning as a result of the function.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings.
Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents as you may be requested to discontinue your party if we receive complaints.
• Do not use inflatable play items or any equipment that require the use of power extensions as these could prove to be a safety hazard.
• The serving of alcohol or related items is prohibited at all times.
• Children (under 16 years of age) must be under adult(s). supervision at all times – neither ECM nor Emrill will be liable for any unfortunate accidents or claims.
• The area should be cleaned and all personal belongings/party materials/items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers.
• You will also be liable to pay for any damage to the premises and a Notice of Violation may be issued.
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects.
• Please bear in mind you are within a community and so we request you and your guests ensure that the noise level is kept to a minimum and controlled. Loud music/noise is not recommended as it may disturb neighbouring villas.
• Parking on pavements, gardens or any lawn area, and anywhere that obstructs a pedestrian’s right of way or access to a villa, is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense.
ECM / Security possess the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the Master Community Rules.

No – the only facilities available for communal use are the park areas.

Due to safety reasons, the community swimming pools cannot be used as a venue for your proposed party.

No. Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the Community Rules.

No, ponies are not permitted in the community. Please refer to the Community Rules, clause 2.4 for more information.

As a visitor, you are only allowed to park for up to four hours at a reserved parking bay in the community.
All common area pathways must remain unobstructed by vehicles, so there is clear access for pedestrians; residents must park their cars within their property. This is also to ensure common areas are not damaged in any way.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the Community Security team on 056 206 9871.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve.
Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment. No water run-off should be observed from your property into the common area – whether from washing your car, carport or terrace area.
If you do clean your carport or car, please sweep up any dust, sand, or dirt from the area first and dispose of it in your dustbin before you begin washing. (Staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces.) Under no circumstances may your vehicle be washed in the common area of the community.

All vehicles, boats, jet skis, trailers, recreational vehicles, commercial vehicles and related objects must be parked in accordance with the Community Rules. 

A Notice of Violation is a formal citation that a Community Rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation.
For further details about Notices of Violation and the penalties attached to them, please see the Community Rules.

As mentioned in the Notice of Violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) or email us at communities@ecm.ae for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

You may contact Community Security on 056 206 9871, 24 hours a day or involve the local authorities for further escalation.

You may contact Community Security on 056 206 9871, 24 hours a day or involve the local authorities for further escalation.

Saturday is a working day for our community service providers and while we have asked them to reduce noisy work whenever possible in the early morning hours, we cannot stop all noise. Trimming, mowing and other essential maintenance activities are scheduled and performed over a six-day work week and are required to maintain the site to a high standard. No work is carried out on Fridays or public holidays.

You may first ask them directly to be more considerate or contact Community Security on 056 206 9871, 24 hours a day.
If there is still no satisfactory resolution, you may involve Dubai Police on 999 for further escalation.

A move-in permit (MIP) is required to move into the Reem community and access will be denied without it.

You must apply for the MIP online on this portal at least one business day before the scheduled move.
To apply for a move-in permit, click the ‘LOG IN’ button at the top right corner. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for an MIP if there are outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant and have not already received the access cards from the landlord, you may apply for new access cards by filling the application for vehicle access form and submitting to the ECM office located between Al Reem 2 and the skate park in Arabian Ranches.
The following supporting documents will be required along with the application –
a. Ejari copy
b. Passport + visa copy or Emirates ID copy of tenant
c. Access card issuance fee of AED 200/- each (payable by credit card only)

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking spots assigned to your unit.

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or by sending an email to communities@ecm.ae Once submitted, the access cards will be reactivated within 2 working days.
Damaged or lost cards can be replaced by visiting the ECM office, between Al Reem 2 and skate park located in Arabian Ranches. An access card issuance fee of AED 200/- per card will apply. Only credit card payments are accepted.

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed in the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader)

We love when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, Community Co-ordinator, Association Manager, cleaner or landscaper. Please email us at communities@ecm.ae and tell us about it!

No. There are no designated smoking areas in the community. As per the community rules, smoking is prohibited at the community swimming pools and children’s play areas.

The notice board located at the community swimming pool cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the Community Rules.

You may install ‘For sale / lease / rent’ signage on your villa as long as it conforms to the criteria below:
• One sign per unit may be posted, placed in the ground, near the garage or near the front door, within the lot
• Signage can be no more than 90cm x 65cm in size
• Signage can be placed no higher than 170cm from ground level, OR the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.
• Signage must be removed immediately upon sale/lease of the property.

No, to preserve the aesthetics of the community, changes are not permitted to the common area, including the addition of signage on external villa walls.

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability and fidelity guarantee.

Most plans cover water damage, fire, natural disasters and theft but not all cover you against damage you may inadvertently cause yourself.
If you’re a homeowner, ensure you choose a plan that also covers against damage caused by tenants

As per Community Rules, owners should carry property insurance for the full replacement cost of all insurable improvements and contents in his lot or unit. Owners agree that in the event of damage to or destruction of structure on or comprising his lot or unit, the owner shall promptly proceed to repair or to reconstruct in a manner consistent with the original construction or such other plans as are approved by the developer or community manager. Owners shall pay all costs which are not covered by insurance proceeds.
It is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the community manager only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains and carpets, would not be covered. Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage or even accidental damage.
So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy. Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property and the sum you wish to insure your home for – usually insurance companies offer guidelines for this; and you can add up the value of the contents of your home for a comparison too.
We encourage you to contact any local insurance company, broker or bank that offers home contents insurance. Please refer to the Community Rules.