Page Category: FAQs

Yes, we can issue a temporary entry permit. However, the temporary maid must be sponsored by a professional agency.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency.
According to local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.
You cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal, and you could face fines by local authorities.
For more information, please refer to the household staff factsheet.

Please complete the Household Staff Registration Form and submit to the Community Security office behind Mira Town Centre.

No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorised landscaping maintenance service provider in good standing and with a valid entry permit to work in Reem.
Before you do so, please refer to the list of unauthorised service providers below:
• Mona Landscaping LLC
• Shadow Landscaping LLC
• Dreams Flowers Company LLC
• Happy Garden Landscaping LLC
• Springs Collection Trading LLC
• Green Weather Landscaping LLC
• Sindh Green Landscaping LLC
• Three Flower Landscaping LLC
• Imdad Ali Landscape Gardening LLC

Your husband does not need to be issued with an Entry Permit pass as he is considered a guest of the resident. Please note: maids’ husbands are not allowed to work inside the community.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you an identity card issued by your community at all times when you are out.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s Entry Permit:
• Two passport-sized photographs
• A copy of his valid passport and visa page
• A copy of a valid labour card
For more information, contact us at communities@ecm.ae
Please note: maids’ husbands are not allowed to work inside the community.

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the Community Rules.

Contact alterations@emaar.ae for details of paint codes.

No, you do not need to seek permission.

Yes. Please log on to eservice.emaar.com and log your request.

If the trees are common property, it is the responsibility of the community manager. However, if they are within your garden, you are responsible for their maintenance.

No, the common property may not be used permanently by any individual.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log on to eservice.emaar.com and log your request. All trees must be planted at least 1.5 metres away from villa boundary walls, and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at communities@ecm.ae and we can issue them a notice to request they prune the overgrown plant(s).

The shrubs and trees within your property must be maintained as per the Community Rules.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden, and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the community as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

All common area trees and the overall landscaping must be preserved as per the standard horticultural practices; therefore, removal is not possible. However, any encroaching branches will be trimmed, and the trees will be maintained as per the approved standard.

Many of the trees in the community periodically shed leaves and / or flowers throughout the year as part of their natural growth cycle. All common area trees and the overall landscaping must be preserved as per the standard horticultural practices; therefore, removal is not possible. However, any encroaching branches will be trimmed.

Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to read the Damas tree leaflet factsheet for detailed information and suggested replacements.

The trees in Reem are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please report the leak and approximate location to our team by contacting Community Security on 056 206 9871 or calling us on 800 EMAAR (36227).

Deciduous trees, those that shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with enquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely, you will see new leaf growth.

Please ensure that household waste is properly stored in the designated bins until collection. Our waste collection service provider will collect rubbish from your property as per the waste collection schedule.

Residents are responsible for putting their own bins out, bringing them in and keeping them clean. For more information, please refer to the Community Rules. 

It is your responsibility to replace your bin. You may contact Imdaad Waste Management Services on 800 8200.

We are pleased to inform you that as part of a sustainability initiative, a recycling programme is already present in your community. Through this, we have introduced recycling bins for all homes – at no additional cost.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

Waste collection services are occasionally discontinued if there are outstanding Community Service Fees or Late Payment Fees for your account. If you have not settled all fees in full, this may be the reason your waste is not collected. Please contact us at communities@ecm.ae or call us on 800 EMAAR (36227) for details on your account or to enquire further.

There are various ways you can pay the Community Service Fee relating to your property:
– By cheque
– Online payment
– Emaar E-Service
 – Self-service kiosk at The Ranches Souk
– Visit our Credit Control Department at Emaar Square
– Bank transfer
– Emaar One

Delayed / non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting and irrigation.
CSF defaulter awareness campaigns, as well as the suspension of non-essential services, have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement ECM’s actions.
Approvals for unit sales and alterations are also restricted until the outstanding Community Service Fees have been paid.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the Master Community. Please see the Community Service Fee page for further information.

The Capital Reserve Fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty. Examples of this would be the replacement of the chillers or access barriers. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures that property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the Community Service Fee (CSF):
· Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
· Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
· Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
· Capital asset evaluation (maintenance, repair and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and / or when replacements are required.
· Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism, and this step is taken to strengthen the financial position of the community. ·
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:

If you have not received your Community Service Fee Invoice, then you are required to update your email and phone numbers urgently by visiting eservice.emaar.com. Effective 2016, invoices for community service charges are not being sent by post but only via email.

No. Please contact your Association Manager at communities@ecm.ae.

Any alteration to the villa has to be approved by Emaar. Please log on to eservice.emaar.com and log your request.

Please refer to the Community Rules for more information on this matter.

You, as the homeowner, are responsible since the Defects Liability Period has already expired. You can contact your preferred service provider should you require any further assistance regarding this matter.

You, as the homeowner, are responsible for necessary repair and replacement of the DEWA meter cabinets serving the villa, to ensure community aesthetics are maintained.

There are a number of things you can do:
• For urgent matters, please contact Community Security on 056 206 9871.
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227) or email us at communities@ecm.ae

Yes. Please log on to eservice.emaar.com and log your request. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Fencing on boundary walls (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.

Owners are responsible for maintenance of villa boundary walls with the exception of the surfaces of outward-facing villa boundary walls, which form part of the common area of the community and are maintained by the community manager. However, structural issues such as repair and reinstatement of walls broken and cracks caused by Damas trees within private gardens are the responsibility of the owner to bring the wall back to its original condition as per design.

Yes. Please log on to eservice.emaar.com and log your request. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Changes to the exterior of the villa are not permitted nor can lights be installed on top of or on the community facing side of villa boundary walls. For further information, please check the Community Rules, Clause 6.2.2

There are a number of things you can do:
• For urgent matters, please contact Community Security on 056 206 9871
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227) or email us at communities@ecm.ae

Owners are responsible for proper home maintenance, including the carport area. Most often, subsiding interlock in villa carports is a sign of an underground water leak or the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency.
According to local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.
You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal, and you could face fines by local authorities.
For more information, please refer to the household staff factsheet.

You may contact our service provider, Imdaad Waste Management on 800 8200.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve.
Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment. No water run-off should be observed from your property into the common area – whether from washing your car, carport, or terrace area.
If you do clean your carport or car, please sweep up any dust, sand, or dirt from the area first and dispose of it in your dustbin before you begin washing. (Staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces.) Under no circumstances may your vehicle be washed in the common area of the community.

Yes, there is a 24/7 security helpdesk available at Reem. For any concerns, you may contact Community Security on 056 206 9871.

Please refer to the Community Rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event.
For larger numbers of guests, residents must first obtain permission from the Community Manager. Please email communities@ecm.ae to tell us details of the date, time, venue, and the number of guests.
We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering, please note that there are no electrical power outlets in any of our community parks. A deposit may be required, and the homeowner/tenant will be liable to pay any costs associated with damage to the common areas or cleaning as a result of the function.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings. Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents as you may be requested to discontinue your party if we receive complaints
• Do not use inflatable play items or any equipment that require the use of power extensions as these could prove to be a safety hazard
• The serving of alcohol or related items is prohibited at all times
• Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor Emrill will be liable for any unfortunate accidents or claims
• The area should be cleaned and all personal belongings/party materials/items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers
• You will also be liable to pay for any damage to the premises and a Notice of Violation may be issued
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects
• Please bear in mind that you are within a community, and so we request you and your guests to ensure that the noise level is kept to a minimum and controlled. Loud music/noise is not recommended as it may disturb neighbouring villas
• Parking on pavements, gardens, or any lawn area, and anywhere that obstructs a pedestrian’s right of way or access to a villa is strictly prohibited.

Our budgeting team considers the following aspects when calculating the Community Service Fee (CSF):
Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and/or when replacements are required.
Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism, and this step is taken to strengthen the financial position of the community.
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

As stated in the Sales and Purchase Agreement, payment of the CSF in full and on time is the obligation of every homeowner. Failure to comply will result in the levy of a Late Payment Fee (LPF).
Delayed / non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services and whilst we make financial provisions to cover every contingency, timely payment of the CSF is vital to uphold the high standard of living you expect in your community.
Therefore, we will charge 1% per month on any amount overdue after the CSF Invoice date as a deterrent for homeowners who might default on their payments. We would like to add that all Late Payment Fee collections are reflected as income for their respective communities and go into the community account.

No. Please contact your Association Manager at communities@ecm.ae

You may contact Community Security on 056 206 9871, 24 hours a day, or involve the local authorities for further escalation.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the Community Security team on 056 206 9871.

Yes. EMAAR ONE is an all-in-one app to manage Emaar properties and book home services from anywhere and anytime. This is available on the App Store and on Google Play. Key features include:
– Move-in and NOC request
– Services fees & installment payments
– Amenities bookings
– Live construction updates
– Voice service requests & status updates
– Home services bookings
– Latest launches, exclusive offers & events
– Digital handover process 
NOTE: If you are a new user, you can select the “Need Help?” tab to get your password and enter your registered primary email address in the “Forgot Password” tab.  

For urgent matters, please contact community security or call us on 800 EMAAR (36227).

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit.

If the issue pertains to structural defects within your premises, you may visit our Customer Happiness Centre located at Emaar Square, Building 2, Ground Floor.

For accidents or claims, please contact Dubai Municipality on 800 900.

The community manager must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person.

In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

Your community has an established move-in/out policy. The objectives of this policy are to ensure current contact information is kept up to date; we have the necessary information to assist residents with special requirements in cases of an emergency evacuation and to ensure that any damage to the common areas is recorded and dealt with promptly.

Before moving into the community, it is mandatory that you to fill out the online Move In Permit (MIP) – you can do so by registering on https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx or logging in. You will receive your electronic MIP in one business day, provided there are no outstanding service fees against the unit.

Ensure that all your details are accurate when you submit the form as it is important that we have your contact details to reach you in the event of emergency situations such as fire, flood or earthquake, activities pertaining to your unit (such as water leaks, activation of fire alarms, or smoke detector maintenance), and parking issues.

No. This is a violation of the Community Rules.

As a resident, you are allowed to keep pets in your unit, but you must comply with the Community Rules in addition to Dubai Municipality regulations.

A Notice of Violation will be issued to violators who do not clean up after their pets as this issue affects the hygiene and cleanliness of the community. Repeated offences may carry a fine.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine or wild animals. Please refer to the Community Rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

You may contact Community Security, 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

We recommend that you engage in a contract with a Dubai Municipality registered pest control vendor to conduct regular pest control treatment within your unit. Pests in the common areas are taken care of by the pest control service provider appointed by the community.

Through the Emaar One app, you can avail of pest control services at resident-exclusive rates. The mobile application is available for download on iOS and Android.