Page Category: FAQs

We love it when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community coordinator, association manager, cleaner, or landscaping staff. Please call ECM at 800 EMAAR (36227).

The notice board located at the community swimming pool, lift lobbies, and other common areas cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the Community Rules.

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, fidelity guarantee, and board members’ liability.

Your building is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.

The insurance is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property.

Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.

Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the community manager only covers the structure of the building, therefore contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.

Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage. Please make sure you protect your home and belongings with a contents insurance policy. This can be done easily; often all you need to do is complete a simple proposal form – usually, insurance companies offer guidelines for this.

We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance. Please refer to the Community Rules.

Yes, we can. However, the temporary maid must be sponsored by a registered labour supply company. Refer to the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/household_registration_factsheet?fr=sMzdlZjEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003ehousehold staff fact sheetu003c/strongu003eu003c/au003e for more details on hiring your household staff.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.u003cbru003eu003cbru003eYou cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. Refer to the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/household_registration_factsheet?fr=sMzdlZjEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003ehousehold staff fact sheetu003c/strongu003eu003c/au003e for more information.

Please complete the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/application_for_household_registrat?fr=sYjY1YjEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003ehousehold staff registration formu003c/strongu003eu003c/au003e and submit to the community security office or ECM office.

No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorised landscaping maintenance service provider in good standing and with a valid entry permit to work in Emaar South. Before you do so, please refer to the list of unauthorised service providers below:u003cbru003e• Mona Landscaping LLCu003cbru003e• Shadow Landscaping LLCu003cbru003e• Dreams Flowers Company LLCu003cbru003e• Happy Garden Landscaping LLCu003cbru003e• Springs Collection Trading LLCu003cbru003e• Green Weather Landscaping LLCu003cbru003e• Sindh Green Landscaping LLCu003cbru003e• Three Flower Landscaping LLCu003cbru003e• Imdad Ali Landscape Gardening LLCu003cbru003eRefer to the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/campaign-landscaping_flyer?fr=sY2Q1YTEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003elandscaping fact sheetu003c/strongu003eu003c/au003e for more information.

Your husband does not need to be issued with an entry permit pass as he is considered a guest of the resident. Please note that maids’ husbands are not allowed to work inside the community.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you ID card issued by your community at all times when you are out.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s entry permit:u003cbru003e• Two passport sized photographsu003cbru003e• A copy of his valid passport and visa pageu003cbru003e• A copy of a valid labour card. Please note that maids’ husbands are not allowed to work inside the community.

All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information, please refer to the Household staff factsheet.

Please contact your community security office.

No. Gardeners working in common areas are not allowed to provide services to private units.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you ID card issued by your community at all times when you are out.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

The garbage room in your community comprises two separate trash chute doors on each floor – one for “Recyclable” waste and the other for “General” waste.

Recyclable waste:
– Newspapers and magazines
– Egg cartons
– Plastic bottles and bags
– Aluminum cans and containers
General waste:
– Ensure waste bags are neatly tied and can fit comfortably in the chute
– Do not dispose of flammable, hazardous items
– Do not put in construction/ building waste
– Do not keep bulky waste or large size recyclables in the garbage room

Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their garbage on other floors. Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches, or candles be thrown down the chute, as any of these items could start a fire.

If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute. Please do not leave items of oversized waste in the garbage chute room, instead, make your own arrangements to dispose of this type of waste.

We have partnered with two service providers to help residents get rid of old furniture, equipment, and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865) or Remove My Junk on 055 549 1122.

Click here to know more about what can be disposed of as part of this service.

There are various ways you can pay the community service fee relating to your property:
• By credit card or cheque
• Self-service kiosk at customer happiness centre in Emaar Square, building 2
• Online payment
• Emaar One mobile application
• Credit control department in Emaar Square
• Bank transfer

The community service fee consists of the following four components:
• General fund
• Capital reserve fund
• Special levy
• Master community levy
General fund
The general fund consists of the day-to-day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa.
Capital reserve fund
The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
Special levy
The special levy is a one-off charge for items not in the design or those not covered under the general fund.
Master community levy
A master community levy is charged to each community and other non-residential entities. This charge forms part of your CSF and covers items such as sewage treatment plants and maintenance of the master community infrastructure.
For more details, visit the community service fee section.

All communities need to be maintained regularly in order to retain their value and prevent minor damage and deterioration from developing into major problems. As per clause 52, part 8, finances, of the direction for association constitution, issued in accordance with law no 27 of 2007, concerning jointly owned properties in the Emirate of Dubai, an owners association must establish a general fund and a reserve fund. The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
Examples of this would be asphalt repair, replacement of pumps, play equipment, palm trees, and other assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.
Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings.
Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement.
Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and distribution permit fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
Notices of violation/vandalism penalties: To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Miscellaneous income: The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.

If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by visiting your community portal. 
As of 2016, invoices for community service charges are not being sent by post but only via email.

Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns as well as the suspension of non-essential services such as access cards and waste collection have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement our actions. The community can also restrict certain approvals for unit sales and alterations until the outstanding community service fees have been paid.

CCTV systems are under the jurisdiction of the Dubai Police and UAE DPS Law – 24, Annex No. (1) concerning general requirements and technical specifications of security systems states that it is forbidden to install cameras on the building roofs or walls to film/view beyond the establishment perimeters except with permission from Dubai Police. You may also refer to the community rules, clause 6.2 concerning exterior attachments.

If you witness instances of speeding and reckless driving, we kindly request you to report the vehicle details to Dubai Police ‘report-a-dangerous-driver’ number on 800 4353. You may also contact community security on 056 188 9664.

Door-to-door soliciting is prohibited in Emaar South. Please report it immediately to community security on 056 188 9664 so they can investigate. Details such as location, car registration number and description of the salesperson/people are useful.

Door-to-door soliciting is prohibited in Emaar South. Please report it immediately to community security on 056 188 9664 so they can investigate. Details such as location, car registration number and description of the salesperson/people are useful.

You can contact your community security on 056 188 9664, 24 hours a day or you can call us on 800 EMAAR (36227).

The community manager must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person. In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

The unit owner or occupier is responsible for items inside their unit. They may be able to claim on their contents insurance policy. As per the community rules, “Carports shall not be used for storage of any goods and/or materials therein”.

Yes, your tenant must apply for a move-in permit prior to moving in as our community has an established move-in/out policy. The objectives of this policy are to ensure:
• Current contact information for all occupants is kept up to date.
• We have the necessary information to assist residents with special requirements, in cases of emergency evacuation.
• To ensure that any damage to the common areas is recorded and dealt with promptly.
• A smooth move into/out of the community for homeowners/tenants.
If moving into/out of the community, you must obtain a move-in permit or move-out permit, at least one business day before the scheduled move. Click here to apply for the move-in permit.

A move-in permit (MIP) is required to move into the Emaar South community and access will be denied without it. Click here to apply for the move-in permit.

You may keep pets in your unit but you must comply with the community rules, in addition to Dubai Municipality guidelines. All pets – cats and dogs, must be microchipped and vaccinated annually in accordance with Dubai Municipality regulations and we strongly encourage you to spay/neuter your pet to prevent breeding.
We also recommend all pets wear collars with identification tags to help reunite lost pets with their owners in a timely manner. Refer to the pet etiquette fact sheet for more information.

Not only will you make more work for our community housekeeping team, but you will also anger other residents, especially if they have the misfortune of stepping in any mess left behind by your pet. Owners whose pets are found leaving pet waste in public areas may be issued a notice of violation and fines – even if they are not the one walking the dog.
Keeping your pet on its leash and remembering to bring a plastic bag every time you walk can be one of the best ways to keep your community clean and hygienic. Please be sure to discuss the community rules with your pet exerciser and check that they understand and follow them every time.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine, or wild animals. Please refer to the community rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

Pets must be kept on a leash whenever in the common areas of the community. Please be conscious of others and respect that some residents may be afraid of animals, therefore, take care while walking your pet.

If the cats near your property are not ear-tipped (both ears are pointed) and they do not appear to be pets, please contact ECM on 800 EMAAR (36227) and we will try to assist. Most of the strays in the community have been bred from abandoned pets and we have selected trap-neuter-return (TNR) as the most appropriate method to control the cat population.
TNR is recommended by Dubai Municipality and endorsed by the WSPCA and ASPCA as the most effective way to contain and control stray/feral cat populations. The good news is that spayed/neutered cats will be much quieter – and will not mate, therefore there will be no fighting, howling, kittens, or smelly territory marking from the males – so disturbances to residents should be greatly reduced.

Cats are territorial, so returning sterilized cats to their original location means they will establish a healthy, non-breeding colony in the area. This greatly reduces the chance that other cats will move into the area – if all cats were removed, then potentially unhealthy, unsterilized cats would enter, meaning the trapping campaign would have the begin all over from the start, creating a cycle. It has also been noted that cats overbreed to compensate for the lost population so the same issue would recur.

You may contact community security on 056 188 9664, 24 hours a day, or involve the local authorities for further escalation – call Dubai Police on 999.