Page Category: FAQs

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Please refer to the community rules.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action.

Temperate weather leads to heightened mosquito activity during November and December as well as March and April due to climatic conditions. Most often mosquito infestations are traced to stagnant water inside the private property such as swimming pools, water features, fountains, or puddles from broken irrigation systems that have not been maintained.

Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community. Refer to the pest control fact sheet for more information.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Please refer to the community rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please contact ECM on 800 EMAAR (36227) to tell us details of the date, time, venue, and the number of guests.
We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering please note that there are no electrical power outlets in any of our community parks.

Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings. Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents.
• Do not use inflatable play items or any equipment that requires the use of power extensions.
• The serving of alcohol or related items is prohibited at all times.
• Children (under 16 years of age) must be under adult(s) supervision at all times – ECM will be liable for any unfortunate accidents or claims.
• The area should be cleaned and all personal belongings/party materials/items removed.
• You will also be liable to pay for any damage to the premises and a notice of violation may be issued.
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects.
• Parking on pavements or anywhere that obstructs a pedestrian’s right of way or access to a villa, is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense.
ECM/security possesses the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the community rules.

Due to safety reasons, the community swimming pools cannot be used as a venue for your proposed party.

No. Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the community rules.

As a visitor, you are only allowed to park for up to four hours. All common area pathways must remain unobstructed by vehicles so there is clear access for pedestrians; and residents must park their cars within their property. This is also to ensure common areas are not damaged in any way.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security on 056 188 9664.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment. No water run-off should be observed from your property into the common area – whether from washing your car, carport, or terrace area. If you do clean your carport or car, please sweep up any dust, sand, or dirt from the area first and dispose of it in your dustbin before you begin washing (staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces).
Under no circumstances may your vehicle be washed in the common area of the community. Refer to the car washing fact sheet for more information.

All vehicles, boats, jet skis, trailers, recreational vehicles, and related objects must be parked in accordance with the community rules.

A notice of violation is a formal citation that a community rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation. For further details about notices of violation, please see the community rules.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

You may contact community security on 056 188 9664, 24 hours a day or involve the local authorities for further escalation.

You may contact community security on 056 188 9664, 24 hours a day or involve the local authorities for further escalation.

Saturday is a working day for our community service providers and while we have asked them to reduce noisy work whenever possible in the early morning hours, we cannot stop all noise. Trimming, mowing, and other essential maintenance activities are scheduled and performed over a six-day work week and are required to maintain the site to a high standard. No work is carried out on Fridays or public holidays.

You may first ask them directly to be more considerate or contact community security on 056 188 9664, 24 hours a day. You may involve the local authorities for further escalation.

A move-in permit (MIP) is required to move into the Emaar South community and access will be denied without it. To apply for a move-in permit, click here.

You must apply for the MIP online on this portal at least one business day before the scheduled move. To apply for a move-in permit, click here. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for MIP if there are outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant, you will receive your vehicle access card(s) from the landlord. Once you receive this, follow these steps to activate your card(s):

– Log in to your community portal and select ‘Access cards’ from the menu bar.
– Enter the required details including plate source, plate number, plate code, and vehicle make.
– Click ‘Request type’ and select ‘Activate existing card’, followed by your access card number, and submit your application.

If all the information provided is accurate, the card(s) will be activated within one business day. You will also receive an email confirmation on your registered email address.

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking spots assigned to your unit.

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or contacting ECM on 800 EMAAR (36227). Once submitted, the access cards will be reactivated within 2 working days. Damaged or lost cards can be replaced online by logging into your account and clicking  ‘Access Card request’. You will be charged an issuance fee of AED 200 per card (payable by credit card only).

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed on the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in the “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader).

We love when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community co-ordinator, association manager, cleaner or landscaper. Please call ECM at 800 EMAAR (36227).

There are designated smoking areas in each of the villa communities. Please note that as per the community rules, smoking is prohibited at the community swimming pools and children’s play areas.

The notice board located at the community swimming pool, lift lobbies, and other common areas cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the community rules.

You may install ‘For sale/lease/rent’ signage on your villa as long as it conforms to the criteria below:
• One sign per unit may be posted, placed in the ground, near the garage, or near the front door, within the lot.
• Signage can be no more than 90cm x 65cm in size.
• Signage can be placed no higher than 170cm from ground level OR the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.
• Signage must be removed immediately upon sale/lease of the property.

*applicable only to villas

No, to preserve the aesthetics of the community, changes are not permitted to the common area including the addition of signage on external property walls.

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, fidelity guarantee, and board members’ liability.

The community maintains a minimum level of insurance for the common areas and property that covers the following:
– Accidental damage or destruction to common area property
– Loss or damage due to natural disasters
– Third-party injury or loss while using the common areas or properties that have not been caused due to negligence or poor usage by the individuals.
It is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the community manager only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage. So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy. Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple.
Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too. We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance. Please refer to the community rules.

Yes, we can. However, the temporary maid must be sponsored by a registered labour supply company. Refer to the household staff fact sheet for more details on hiring your household staff.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.

You cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. Refer to the household staff fact sheet for more information.

Please complete the household staff registration form and submit to the community security office or ECM office.

No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorised landscaping maintenance service provider in good standing and with a valid entry permit to work in Emaar South. Before you do so, please refer to the list of unauthorised service providers below:
• Mona Landscaping LLC
• Shadow Landscaping LLC
• Dreams Flowers Company LLC
• Happy Garden Landscaping LLC
• Springs Collection Trading LLC
• Green Weather Landscaping LLC
• Sindh Green Landscaping LLC
• Three Flower Landscaping LLC
• Imdad Ali Landscape Gardening LLC
Refer to the landscaping fact sheet for more information.

Your husband does not need to be issued with an entry permit pass as he is considered a guest of the resident. Please note that maids’ husbands are not allowed to work inside the community.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you ID card issued by your community at all times when you are out.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s entry permit:
• Two passport sized photographs
• A copy of his valid passport and visa page
• A copy of a valid labour card. Please note that maids’ husbands are not allowed to work inside the community.

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the community rules.

The property information is available online. You may visit the community portal and log in to your account and click on ‘My Documents’ on the sidebar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

No, you do not need to seek permission.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for an NOC. 

If the trees are common property, it is the responsibility of the community manager. However, if they are within your garden, you are responsible for their maintenance whether you are the owner or tenant.

No, the common property may not be used permanently by any individual.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log onto your community portal and select ‘Home Modifications’ from the side bar to apply for an NOC. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at 800 EMAAR (36227) and we can issue them a notice to request they prune the overgrown plant(s).

The shrubs and trees within your property must be maintained as per the community rules.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the community manager as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Many of the trees in the community periodically shed leaves and/or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.

Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to replace them with suitable replacements.

The trees in Emaar South are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please report the leak and approximate location to our team by contacting 800 EMAAR (36227).

Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with inquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves.Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.