Page Category: FAQs

A notice of violation is a formal citation that a community rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation.
For further details about notices of violation and the penalties attached to them, please see the notice of violations and penalties.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

A move-in permit (MIP) is required to move into The Greens and Views community and access will be denied without it. Apply for a move-in permit here.

You must apply for the MIP online on this portal at least one business day before the scheduled move. Click here to apply for a move-in permit. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for MIP if there are outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant and have not already received the access cards from the landlord, you can apply for a new card by logging onto your community portal and clicking ‘access cards’ from the side menu bar. Click ‘plate source’ to select the city/country of vehicle registration. Enter the details of your vehicle, then click ‘request type’ and select ‘new registration’ from the drop-down menu. Finally, select ‘activate’ to submit your application.

If all the information provided is accurate, your vehicle will be registered within one business day. You will also receive an email confirmation on your registered email address. There is no payment towards vehicle activation.

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking spots assigned to your unit.

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or contacting ECM on 800 EMAAR (36227). Once submitted, the access cards will be reactivated within 2 working days. Damaged or lost cards can be replaced online by logging in to your account and clicking  ‘Access Card request’. You will be charged an issuance fee of AED 200 per card (payable by credit card only).

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed on the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in the “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader).

There are various ways you can pay the community service fee relating to your property:
By cheque
Online payment
Emaar e-Service
Self-service kiosk at The Greens Souk
Visit our credit control department at Emaar Square
Bank transfer

Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns as well as the suspension of non-essential services have proved useful measures in boosting the collection of outstanding dues.
In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales and alterations are also restricted until the outstanding community service fee has been paid.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community.
The community service fee consists of the following four components:
General fund
Capital reserve fund
Special levy
Master community levy
Please refer to our detailed section on Community Service Fee for more details.

The capital reserve fund has been established to cover the costs incurred in the repair and replacement of the community’s capital assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also to ensure that property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
· Historical expenses 
We evaluate actual expense trends from the previous year based on individual cost items. 
· Resource allocation on-site 
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. 
· Service provider contracts 
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. 
· Capital asset evaluation (maintenance, repair, and replacements) 
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. 
· Provision for doubtful debts 
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. 
· Surplus/deficit adjustment from previous years 
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. 

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
· Access cards 
The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
· Marketing and distribution permit fees 
The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
· Notices of violation/vandalism penalties 
To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
· Miscellaneous income 
The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.

You may contact the community security at any point of the day at 04 422 5791 or involve the local authorities for further escalation – call Dubai Police on 999.

You may contact the community security at any point of the day at 04 422 5791 or involve the local authorities, for further escalation – call Dubai Police on 999.

As required by Jointly Owned Property Law regulations and directions, the community manager must maintain a minimum level of insurance. This includes:
Property insurance
Public liability
 Fidelity guarantee
 Board members’ liability
Your building is insured for accidental, physical loss, and damage or destruction to the property. The perils covered include but are not limited to fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.
The cover is also extended to include the cost of rent for alternative accommodation, in addition to public liability for injury to third parties for loss of or damage to third party property.
Finally, we have you covered against political violence. Your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Coverage excludes loss or damage to homeowner’s/tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the community manager only covers the structure of the building. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered. Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage.
So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward Contents Insurance policy.
Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too. We encourage you to contact any local insurance company, broker or bank that offers home contents insurance.
Please refer to the Community Rules.

All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information please refer to the household staff fact sheet.

Please contact the community security on +971 56 3894122. 

No. Entry permits will be only be issued for maids under the sponsorship of unit owners or tenants.
As per local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry your community access card with you at all times, while visitors must possess a valid form of ID.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes, service providers are allowed to enter the premises of the community provided they comply with the community rules and have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

No, the common property may not be used permanently by any individual.

Any external modifications that will change the aesthetics of the apartments are not permitted. Kindly log in to your portal using the LOG IN button at the top right and refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their rubbish on other floors.
Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches, or candles be thrown down the chute, as any of these items could start a fire. If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute.
Please do not leave items of oversized waste in the garbage chute room, instead, make your own arrangements to dispose of this type of waste.

We have partnered with two service providers to help residents get rid of old furniture, equipment, and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865) or Remove My Junk on 055 549 1122.

Click here to know more about what can be disposed of as part of this service.

If you discover a real fire (including during a fire drill), don’t panic! Activate the nearest manual alarm call point, shout a warning to alert those close by, and evacuate as per the guidelines in this factsheet.

Follow the instructions of the building and area wardens at all times during an emergency. If the evacuation alarm sounds, or if instructed to do so by a Warden, leave the building by the nearest and safest fire exit route.
Leave doors closed but unlocked upon leaving; do not return to collect belongings and do not use the lifts. Walk quickly and calmly to the designated assembly area, or as advised by a Warden or Fire and Rescue Services personnel.
Do not re-enter the building but remain at the assembly area until instructed to leave by a Warden or Fire and Rescue Services personnel.
Check that all persons known to be in the building at the time have reached the assembly point – if anyone is missing, report it immediately to the community security, community manager or Dubai Civil Defence (DCD) personnel on-site.

Familiarise yourself, your family, and staff members, with the emergency escape routes when you first move into your building; always know at least two ways out. In case of an emergency, directional signs to emergency exits are illuminated and will remain illuminated for some time. Assembly Points are located at a safe distance from the building and are intended for evacuees to gather and remain safely until further instructions are provided.
Please contact your tower concierge or community security, who will advise you of the nearest fire assembly points for your tower.

There are stairwells in all towers as well as corridors that lead to a safe place outside the building. You will need to use these stairs, as the elevators will be shut down during the drill. When you exit the stairs, please move as quickly as possible to the assembly point. 

People with disabilities who may need assistance during an emergency are required to notify the community manager or building security of their condition – they will then be assigned an aide to assist them during an evacuation. In the event of an evacuation, disabled persons should be escorted to the nearest stairwell and must wait until all other evacuees have left the floor. Wheelchairs should not be allowed in the stairwell until all persons have evacuated the floor unless there is an area of refuge large enough to easily accommodate them. Once the area is clear, the aide and the person requiring assistance can move into the stairwell and wait for further assistance from Emergency Personnel.

Yes. To enable us to contact you in case of an emergency and support the evacuation of disabled persons from the building, please provide us with your details. You can do this by logging on to this portal by select the LOG IN button on top and updating your profile on your dashboard. Alternatively, you can contact ECM on 800 EMAAR (36227) – the information you supply will be held in full confidence.

Dubai Civil Defence (DCD) will conduct all rescue and medical duties. Do not move the injured person and keep him/her laying down, covered, and warm.

Periodic maintenance and inspection procedures are in place for fire detection and firefighting equipment – but you can assist in ensuring that the systems and equipment used to detect and fight the fire, and support evacuations are maintained in good working order.
Smoke detectors, heat detectors, and sprinkler heads within apartments are checked and tested periodically. You will be advised when access to your unit is required for this purpose so please co-operate when requested. If you believe you have a faulty detector or sprinkler head, kindly report this immediately by calling 800 EMAAR (36227).

Please do not store any materials or household items in the common areas, including stairways, fire cabinets, apartment floor lobbies, or escape routes; report any violations at 800 EMAAR (36227).
You can also help by immediately reporting it if you notice any damage and/or signs of tampering with any of the equipment, blocked emergency exit paths or if any of the fire doors are not closing properly.

As per DCD requirements, each year Evacuation Drills must be conducted to test all safety systems and to ensure residents are aware of the safety and evacuation procedures in case of an emergency.

It is expected that the drill will take approximately 30 minutes barring any incidents that might occur during the proceedings.

No. As per DCD guidelines, the drill should simulate a real-life situation that requires a full evacuation.

To enable us to contact you in case of an emergency, as well as support the evacuation of disabled persons from the building, please update your details. You can do this by logging on to this portal by select the LOG IN button on top and updating your profile on your dashboard. We will treat any information you provide as confidential.

Fire Marshals will be wearing fluorescent safety jackets.

The retail units will also participate in the drill.

You will be informed by the Fire Marshal at the assembly point, once the drill is complete.

To book an amenity, access your community portal by clicking on the LOG IN on top of this page and select the ‘Amenities Reservations’ option from the menu bar.

Due to safety reasons, the community swimming pools cannot be used as a venue for parties.