Page Category: FAQs

Yes. Please log onto your community portal and select ‘Home Modifications’ from the side bar to apply for an NOC. 

Any external modifications that will change the aesthetics of the apartments are not permitted. Log in to your portal using the LOG IN button at the top right and select Home Modification from your menu. Here you can refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

No. Please contact ECM on 800 EMAAR (36227).

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts back to the community.

First, contact your maintenance company. In case the blockage proves to be in a common area drain line, contact ECM on 800 EMAAR (36227).

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community.

The repair costs and maintenance of common areas are paid for through the community service fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

You must apply for the MIP online on this portal at least one business day before the scheduled move. To apply for a move-in permit, click here. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Registration/activation of access cards is now digitized. You can apply for new cards by logging onto your community portal and clicking ‘apply for a new card’. Existing cardholders should select the ‘activate existing card’ option.

The window cleaning schedule for your tower is posted on the community noticeboards. For further information, you can contact ECM on 800 EMAAR (36227).

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.

There is a defects liability period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact customercare@emaar.ae.
For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible, especially if the defects liability period has already expired.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the side bar to apply for an NOC. 

As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

For urgent matters, please contact community security at +971 56 3894122 or call us at 800 EMAAR (36227).  
If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, Ground Floor, in Downtown Dubai. For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.

– First, contact your preferred maintenance company for inspection. In case the leakage proves to be from a common area drain line, please contact your security for assistance.  
– In case of bathtub damage from the apartment above yours, ECM will notify the resident above of the same and they will be asked to arrange for repairs of your ceiling as well. 
– In case you have existing Content Insurance, you can get this covered through this as well. 

First, contact your maintenance company. In case the blockage proves to be in a common area drain line, contact ECM on 800 EMAAR (36227).

CCTV systems are under the jurisdiction of the Dubai Police and UAE DPS Law – 24, Annex No. (1) concerning general requirements and technical specifications of security systems states that it is forbidden to install cameras on the building roofs or walls to film/view beyond the establishment perimeters except with permission from Dubai Police. You may also refer to the community rules, clause 6.2 concerning exterior attachments.

Yes, there is a 24/7 security helpdesk available at Emirates Living. For any concerns, you may contact community security on 04 362 7848 or 050 280 3349.

If you witness instances of speeding and reckless driving, we kindly request you to report the vehicle details to Dubai Police ‘report-a-dangerous-driver’ number on 800 4353. You may also contact community security on 04 362 7848 or 050 280 3349.

Door-to-door soliciting is prohibited in Emirates Living. Please report it immediately to community security on 04 362 7848 or 050 280 3349 so they can investigate. Details such as location, car registration number, and description of the salesperson/people are useful.

Door-to-door soliciting is prohibited in Emirates Living. Please report it immediately to community security on 04 362 7848 or 050 280 3349 for their investigation. Details such as location, car registration number, and description of the salesperson/people are useful.

• For urgent matters, please contact community security on 056 389 4076.
• Call us on 800 EMAAR (36227).

The master community must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person. In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

The unit owner or occupier is responsible for items inside their unit. They may be able to claim on their contents insurance policy. As per the community rules, “Carports shall not be used for storage of any goods and/or materials therein”.

Yes, your tenant must contact ECM prior to moving in as our community has an established Move In / Out policy. The objectives of this policy are to ensure:
• Current contact information for all occupants is kept up to date
• We have the necessary information to assist residents with special requirements, in cases of emergency evacuation
• That any damage to the common areas is recorded and dealt with promptly
• A smooth move into/out of the community for homeowners/tenants
If moving into/out of the community, you must obtain a Move-In Permit or Move Out Permit, at least one business day before the scheduled move.
You can do this by applying here.

A move-in permit (MIP) is required to move into the Emirates Living community and access will be denied without it. To apply for your MIP, click here.

You may keep pets in your unit but you must comply with the community rules, in addition to Dubai Municipality guidelines. All pets – cats and dogs, must be microchipped and vaccinated annually in accordance with Dubai Municipality regulations and we strongly encourage you to spay/neuter your pet to prevent breeding. We also recommend all pets wear collars with identification tags to help reunite lost pets with their owners in a timely manner.

Not only will you make more work for our community housekeeping team, but you will also anger other residents, especially if they have the misfortune of stepping in any mess left behind by your pet. Owners whose pets are found leaving pet waste in public areas may be issued a notice of violation and fines – even if they are not the one walking the dog. Keeping your pet on its leash and remembering to bring a plastic bag every time you walk can be one of the best ways to keep your community clean and hygienic. Please be sure to discuss the rules with your pet exerciser and check that they understand and follow them every time.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine, or wild animals. Please refer to the community rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

If the cats near your villa are not ear-tipped (both ears are pointed) and they do not appear to be pets, please contact ECM on 800 EMAAR (36227) and we will try to assist. Most of the strays in the community have been bred from abandoned pets and we have selected trap-neuter-return (TNR) as the most appropriate method to control the cat population. TNR is recommended by Dubai Municipality and endorsed by the WSPCA and ASPCA as the most effective way to contain and control stray/feral cat populations. The good news is that spayed/neutered cats will be much quieter – and will not mate, therefore there will be no fighting, howling, kittens, or smelly territory marking from the males – so disturbances to residents should be greatly reduced.
Cats are territorial, so returning sterilized cats to their original location means they will establish a healthy, non-breeding colony in the area. This greatly reduces the chance that other cats will move into the area – if all cats were removed, then potentially unhealthy, unsterilized cats would enter, meaning the trapping campaign would have the begin all over from the start, creating a cycle. It has also been noted that cats overbreed to compensate for the lost population so the same issue would recur.

You may contact community security on 04 362 7848 or 050 280 3349, 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Please refer to the community rules.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Temperate weather leads to heightened mosquito activity during November and December as well as March and April due to climatic conditions. Most often mosquito infestations are traced to stagnant water inside the private property such as swimming pools, water features, fountains, or puddles from broken irrigation systems that have not been maintained.
Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community. Refer to the pest control fact sheet for more information.

Please contact us on 800 EMAAR (36227) and we will instruct the community pest control service provider to investigate and take the necessary action. Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Our team will investigate all pest complaints to track the source of the issue and eliminate any breeding sources in the common area of the community. However, our service provider is not responsible for private villas or garden areas. Individual villa owners are encouraged to carry out frequent inspections within their property and appoint a private pest control company to conduct routine maintenance to prevent any pest infestations, which could affect the community.

Please refer to the community rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please contact ECM on 800 EMAAR (36227) to tell us details of the date, time, venue, and the number of guests. We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering please note that there are no electrical power outlets in any of our community parks.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings. Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents.
• Do not use inflatable play items or any equipment that requires the use of power extensions.
• The serving of alcohol or related items is prohibited at all times.
• Children (under 16 years of age) must be under adult(s) supervision at all times – ECM will be liable for any unfortunate accidents or claims.
• The area should be cleaned and all personal belongings/party materials/items removed.
• You will also be liable to pay for any damage to the premises and a notice of violation may be issued.
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects.
• Parking on pavements or anywhere that obstructs a pedestrian’s right of way or access to a villa, is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense.
ECM/security possesses the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the community rules.

No – the only facilities available for communal use are the park areas.

Due to safety reasons, the community swimming pools cannot be used as a venue for your proposed party.

No. Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the community rules.

No, ponies are not permitted in the community. Please refer to the community rules, clause 2.4 for more information.

As a visitor you are only allowed to park for up to four hours. All common area pathways must remain unobstructed by vehicles so there is clear access for pedestrians; and residents must park their cars within their property. This is also to ensure common areas are not damaged in any way.

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security team.

We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment. No water run-off should be observed from your property into the common area – whether from washing your car, carport or terrace area. If you do clean your carport or car, please sweep up any dust, sand of dirt from the area first and dispose of it in your dustbin before you begin washing (staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces). Under no circumstances may your vehicle be washed in the common area of the community.

All vehicles, boats, jet skis, trailers, recreational vehicles and related objects must be parked in accordance with the community rules.

A notice of violation is a formal citation that a community rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation. For further details about notices of violation, please see the community rules.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.