Page Category: FAQs

You may contact community security on 04 362 7848 or 050 280 3349, 24 hours a day, or involve the local authorities for further escalation.

You may contact community security on 04 362 7848 or 050 280 3349, 24 hours a day, or involve the local authorities for further escalation.

Saturday is a working day for our community service providers and while we have asked them to reduce noisy work whenever possible in the early morning hours, we cannot stop all noise. Trimming, mowing, and other essential maintenance activities are scheduled and performed over a six-day workweek and are required to maintain the site to a high standard. No work is carried out on Fridays or public holidays.

You may first ask them directly to be more considerate or contact community security on 04 362 7848 or 050 280 3349, 24 hours a day. If there is still no satisfactory resolution, you may involve the local authorities for further escalation.

A move-in permit (MIP) is required to move into the Emirates Living community and access will be denied without it. To apply, click here.

You must apply for the MIP online on this portal at least one business day before the scheduled move. Apply for a move-in permit here. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for MIP if there are outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant and have not already received the access cards from the landlord, you can apply for a new card by logging onto your community portal and clicking ‘apply for a new card’.
The following supporting documents will be required along with the application –
a. Ejari copy
b. Passport + Visa copy or Emirates ID copy of tenant
c. Access card issuance fee of AED 200/- each (payable by credit card only)

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking spots assigned to your unit.

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or contacting ECM on 800 EMAAR (36227)Once submitted, the access cards will be reactivated within 2 working days. Damaged or lost cards can be replaced online by logging in to your account and clicking  ‘Access Card request’. You will be charged an issuance fee of AED 200 per card (payable by credit card only).

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed on the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in the “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader)

We’d love you to tell us when you feel a member of our staff is worthy of your praise, whether it be a service provider, community coordinator, association manager, cleaner, or landscaper. Please email us at communities@ecm.ae and tell us about it!

No. There are no designated smoking areas in the community. As per the community rules, smoking is prohibited at the community swimming pools and children’s play areas.

The notice board located at the community swimming pool cannot be used by residents. It is solely for the use of community news and announcements.

Yes. You may have decorative lights in your home for a period of up to ten days either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the community rules.

You may install ‘For sale/lease/rent’ signage on your villa as long as it conforms to the criteria below:• One sign per unit may be posted, placed in the ground, near the garage or near the front door, within the lot
• Signage can be no more than 90cm x 65cm in size
• Signage can be placed no higher than 170cm from ground level OR the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.
• Signage must be removed immediately upon sale/lease of the property

No, to preserve the aesthetics of the community, changes are not permitted to the common area including the addition of signage on external villa walls.

Our Emaar Community Management office is located on The Springs back drive, near Meadows 9 and is open from Sunday to Thursday, between 8:00 AM and 5:30 PM.
Click here to view the location map.

As required by jointly owned property law regulations and directions, the master community must maintain a minimum level of insurance. This includes:• Property insurance (for common areas)
• Public liability
• Fidelity guarantee
• Machinery breakdown
Your community is insured for accidental, physical loss, damage or destruction to the common property. The perils covered include but are not limited to fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.
Finally, we have you covered against political violence. Your community is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Insurance coverage excludes loss or damage to homeowner’s/tenant’s private plot, villa and personal belongings.

As per community rules, owners should carry property insurance for the full replacement cost of all insurable improvements and contents in his lot or unit. Owners agree that in the event of damage to or destruction of structure on or comprising his lot or unit, the owner shall promptly proceed to repair or to reconstruct in a manner consistent with the original construction or such other plans as are approved by the developer or master community. Owners shall pay all costs which are not covered by insurance proceeds.
It is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the master community only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains and carpets, would not be covered. Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage or even accidental damage.
So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy. Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for a comparison too. We encourage you to contact any local insurance company, broker or bank that offers home contents insurance.
Please refer to the community rules.

Yes, we can. However, the temporary maid must be sponsored by a registered labour supply company.

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.
You cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. For more information please refer to the household staff factsheet.

Please complete the household staff registration form and submit it to the community security office or ECM office.

No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorised landscaping maintenance service provider in good standing and with a valid entry permit to work in Emirates Living. Before you do so, please refer to the list of unauthorized service providers below:
• Mona Landscaping LLC
• Shadow Landscaping LLC
• Dreams Flowers Company LLC
• Happy Garden Landscaping LLC
• Springs Collection Trading LLC
• Green Weather Landscaping LLC
• Sindh Green Landscaping LLC
• Three Flower Landscaping LLC
• Imdad Ali Landscape Gardening LLC

Your husband does not need to be issued with an entry permit pass as he is considered a guest of the resident. Please note that maids’ husbands are not allowed to work inside the community.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you an ID card issued by your community at all times when you are out.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s entry permit:
• Two passport-sized photographs
• A copy of his valid passport and visa page
• A copy of a valid labour card
For more information, refer to the access guidelines. Please note that maids’ husbands are not allowed to work inside the community.

Yes, service providers are allowed to enter the premises of the community provided they have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

The property information is available online. You may visit the community portal and log in to your account and click on ‘My Documents’ on the sidebar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

No, you do not need to seek permission.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

If the trees are common property, it is the responsibility of the community. However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.

No, you are not allowed to use the area outside the premises of your villa boundary as the property comes under the jurisdiction of the master community.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants.If you need assistance, contact ECM at 800 EMAAR (36227) and we can issue them a notice to request they prune the overgrown plant(s).

The shrubs and trees within your property must be maintained as per the community rules. To eliminate chances of pest infestation, all landscaping should be trimmed and cleaned regularly to remove accumulated dry leaves which could harbour rodents.
Please note that all trees must be planted at least 1.5 metres away from your villa boundary wall. We strongly encourage removal of any conocarpus lancifolius (Damas) trees from your property.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the master community and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the master community as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

All common area trees and the overall landscaping must be preserved as per the standard horticultural practices, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Many of the trees in the community periodically shed leaves and/or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the master community and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.

All common area trees are under the jurisdiction of the master community and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to read the Damas tree leaflet factsheet for detailed information and suggested replacements.

The trees in Emirates Living are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please report the leak and approximate location to our team by contacting community security on 04 362 7848 or calling us on 800 EMAAR (36227).

Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with inquiries each spring as the delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-colored blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.

Please ensure that household waste is properly stored in the designated wheelie bins until collection. Our waste collection service provider will collect rubbish from your property three times per week. Take a look at your waste collection schedule here.
Please do not place garbage bins outside your property, but ensure they remain within the premises of your villa.

You are. Residents are responsible for putting their own bins out, bringing them in, and keeping them clean. For more information please refer to the community rules.

It is your responsibility to replace your bin. You may contact Imdaad Waste Management Services on 800 8200.

We are pleased to inform you that as part of a sustainability initiative, a recycling programme is already present in your community. Through this, we have introduced recycling bins for all homes – at no additional cost.
Additionally, there are recycling stations in your community, located outside The Meadows Souk and The Lakes Club.
For more information on what you can recycle, refer to the recycling fact sheet.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

We have partnered with two service providers to help residents get rid of old furniture, equipment, and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865).
Click here to know more about what can be disposed of as part of this service.

Waste collection services are occasionally discontinued if there are outstanding community service fees for your account. If you have not settled all fees in full, this may be the reason your waste is not collected. Please contact us on 800 EMAAR (36227) for details on your account or to enquire further.

There are various ways you can pay the community service fee relating to your property:
– By credit card or cheque
– Online payment on this portal
– Visit our credit control department in Emaar Square
– Bank transfer
– EMAAR ONE app

The community service fee (CSF) is each owner’s annual contribution to his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community.
The community service fee consists of the following four components:
• General fund
• Capital reserve fund
• Special levy
• Master community levy
General fund
The general fund consists of the day-to-day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa.   
Capital reserve fund
The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.  
Special levy
The special levy is a one-off charge for items not in the design or those not covered under the general fund.
Master community levy
A master community levy is charged to each community and other non-residential entities – for example, schools, clubs, and retail areas within a master community.  
Take a look at our detailed page on community service fees for more details. 

The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty. Examples of this would be asphalt repair, replacement of pumps, play equipment, palm trees, and other assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
Historical expenses: We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.  
Resource allocation on siteWe periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.  
Service provider contracts: By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
Capital asset evaluation (maintenance, repair, and replacements): Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community.  
Provision for doubtful debts: This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.  
Surplus/deficit adjustment from previous years: Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.
Take a look at our detailed page on community service fees for more details. 

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and distribution permit fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material.  
Notices of violation/vandalism penalties: To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits.
Miscellaneous income: The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.

If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by visiting your community portal. 
Invoices for community service charges are sent only via email.

Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns, as well as, suspension of non-essential services, have proved useful in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales, move-in permits, access cards and, home modifications are also restricted until the outstanding community service fees have been paid.

No. Please contact ECM at 800 EMAAR (36227).

Any alteration to the villa has to be approved by Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

Please refer to the community rules for more information on this matter.

You, as the homeowner, are responsible since the defects liability period has already expired. You can contact your preferred service provider should you require any further assistance regarding this matter.

You, as the homeowner, are responsible for the necessary repair and replacement of the DEWA meter cabinets serving the villa, to ensure community aesthetics are maintained.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. 

• For urgent matters, please contact community security on 04 3627848 or 050 280 3349.
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227).

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Fencing on boundary walls (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.

Owners are responsible for the maintenance of villa boundary walls with the exception of the surfaces of outward-facing villa boundary walls, which form part of the common area of the community and are maintained by ECM. However, structural issues such as repair and reinstatement of walls broken and cracks caused by Damas trees within private gardens are the responsibility of the owner to bring the wall back to its original condition as per design.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.

Changes to the exterior of the villa are not permitted nor can lights be installed on top of or on the community-facing side of villa boundary walls. For further information, please check the community rules, clause 6.2.2.

• For urgent matters, please contact community security on 04 3627848 or 050 280 3349.
• For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227).

Owners are responsible for proper home maintenance including the carport area. Most often, subsiding interlock in villa carports is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing.
We recommend you appoint a service provider to investigate and rectify the issue at the earliest.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the side bar to apply for an NOC.

Community service fees paid by homeowners cover the repair costs and maintenance of common areas.