Page Category: Lifestyle

For urgent matters, please contact community security or call us on 800 EMAAR (36227).

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select ‘My Service Requests‘ from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit it.

If the issue pertains to structural defects within your premises, you may visit our Customer Happiness Centre located at Emaar Square, Building 2, Ground Floor.

For accidents or claims, please contact Dubai Municipality on 800 900.

The community manager must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person.

In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

Your community has an established move-in/out policy. The objectives of this policy are to ensure current contact information is kept up to date; we have the necessary information to assist residents with special requirements in cases of an emergency evacuation and to ensure that any damage to the common areas is recorded and dealt with promptly.

Before moving into the community, it is mandatory that you to fill out the online Move In Permit (MIP) – you can do so by registering on https://mip.sakani.ae/MoveInPermit/MoveInPermit.aspx or logging in. You will receive your electronic MIP in one business day, provided there are no outstanding service fees against the unit.

Ensure that all your details are accurate when you submit the form as it is important that we have your contact details to reach you in the event of emergency situations such as fire, flood or earthquake, activities pertaining to your unit (such as water leaks, activation of fire alarms, or smoke detector maintenance), and parking issues.

No. This is a violation of the community rules.

As a resident, you are allowed to keep pets in your unit but you must comply with the community rules in addition to Dubai Municipality regulations.

A notice of violation will be issued to violators who do not clean up after their pets as this issue affects the hygiene and cleanliness of the community. Repeated offences may carry a fine.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are: poultry, cows, goats, sheep, horses, swine or wild animals. Please refer to the community rules, for more information or contact Dubai Municipality on 800 900 for the list of pets that are allowed in residential communities.

You may contact community security, 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

We recommend that you engage in a contract with a Dubai Municipality registered pest control vendor to conduct regular pest control treatment within your unit. Pests in the common areas are taken care of by the pest control service provider appointed by the community.

Through the Emaar One app, you can avail of pest control services at resident-exclusive rates. The mobile application is available for download on iOS and Android.

If you have lost your card, inform your community security immediately so that we can deactivate your card and prevent it from being misused. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.

No, you need to make your own arrangements to park your additional cars. They should not be parked in the visitors’ parking area. The maximum number of vehicle access cards issued is based on the number of allocated parking bays, unless an additional parking bay has been purchased. Community access cards are issued based on the number of residents in the apartment and as per the discretion of the community manager. Additional access cards will be charged AED 200 per card, if applicable.

You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN button at the top right and select ‘Access cards‘ from your menu. Here, you can click ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
Your log-in credentials are sent via email, along with the Move in Permit.

Yes, existing and new card holders need to register (one-time) their access cards on the community portal. Upon logging in, you may select ‘Activate existing card’ under the Access Cards menu option.

Yes, you can activate your access cards by logging in to your community portal. Your log-in credentials are sent via email, along with your Move in Permit.

For new communities, access cards are issued free of cost to the homeowner during the handover. If you are a subsequent homeowner or tenant, you will need to collect the cards from the original homeowner or apply for new cards online (charges apply).

The validity of your access cards and community portal account is linked to the expiry date of your tenancy contract. You can do this by clicking the Move In/Move Out/Renewal option from your side menu.
If your contract has expired, you have a 15-day grace period to upload your renewed tenancy contract/Ejari onto your community portal. If not renewed with the grace period, your cards and account will be deactivated. You can use the Register option to activate your account and thereafter, activate your access cards too.

No. Access cards are issued to the occupant residing in the property.

Your access cards will be deactivated when a Move-out Permit is issued. after the move out date.

Access cards are exclusively for residents. Lending access cards to outsiders is not allowed and misuse can lead to deactivation.

A Notice of Violation is a formal citation that a Community Rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation.

As mentioned in the Notice of Violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

You may contact community security 24 hours a day or involve the local authorities for further escalation – call Dubai Police on 999.

You may contact community security 24 hours a day or involve the local authorities, for further escalation – call Dubai Police on 999.

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, and fidelity guarantee.

It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the owners association only covers the structure of the building. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered. Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage.

So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward contents insurance policy. Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple.
Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too.
We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance. Please refer to the community rules.

Your building is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.

The insurance is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property.

Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny, and war.

Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information, please refer to the household staff factsheet.

Please contact your community security office.

No. Gardeners working in common areas are not allowed to provide services to private units.

No. entry permits will be only be issued for maids under the sponsorship of unit owners or tenants. 
As per local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities.

No. You do not need to obtain an entry permit to enter other communities, as you are considered a visitor.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the community rules.

No, the common property may not be used permanently by any individual.

For more information on this, please refer to the alterations factsheet. Any external modifications that will change the aesthetics of the apartments are not permitted. Kindly log in to your portal using the LOG IN button at the top right and refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.