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Page Category: Lifestyle
Garbage disposal
Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their rubbish on other floors. Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches, or candles be thrown down the chute, as any of these items could start a fire. If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute. Please do not leave items of oversized waste in the garbage chute room, instead, make your own arrangements to dispose of this type of waste.
We have partnered with two service providers to help residents get rid of old furniture, equipment and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865), or Remove My Junk on 055 549 1122.
If you discover a real fire (including during a fire drill), don’t panic! Activate the nearest manual alarm call point, shout a warning to alert those close by, and evacuate as per the guidelines in this factsheet.
As per DCD requirements, each year evacuation drills must be conducted to test all safety systems and to ensure residents are aware of the safety and evacuation procedures in case of an emergency.
It is expected that the drill will take approximately 30 minutes barring any incidents that might occur during the proceedings.
No. As per DCD guidelines, the drill should simulate a real-life situation that requires a full evacuation.
To enable us to contact you in case of an emergency, as well as support the evacuation of disabled persons from the building, please include these details by logging into your profile. We will treat any information you provide as confidential.
There are stairwells in all towers as well as corridors that lead to a safe place outside the building. You will need to use these stairs, as the elevators will be shut down during the drill. When you exit the stairs, please move as quickly as possible to the assembly point.
Fire marshals will be wearing fluorescent safety jackets.
The retail units will also participate in the drill.
You will be informed by the fire marshal at the assembly point, once the drill is complete.
Booking amenities
To book an amenity, log onto your community portal and select the Amenities Reservations option from the side menu.
Due to safety reasons, the community swimming pools cannot be used as a venue for parties.
Home modifications
Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC.
Any external modifications that will change the aesthetics of the apartments are not permitted. Log in to your portal using the LOG IN button at the top right and select Home Modification from your menu. Here you can refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.
You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts back to the owners’ association.
First, contact your preferred maintenance company. In case the blockage proves to be in a common area drain line, contact ECM at 800 EMAAR (36227).
Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the owners’ association.
The repair costs and maintenance of common areas are paid for through the community service fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.
No. Please contact ECM on 800 EMAAR (36227).
Top 10 questions
Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions/links to get an answer.
Our top 10 questions are based on statistics taken from our customer contact centre, so hopefully, that’s the best place for you to start looking.
You can submit your request for the MIP by filling out the online form and uploading the required documents – click here to apply.
You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN at the top right and selecting the ‘Access cards‘ option from your menu. Here, you may click ‘Apply for a new card’, whereas, existing cardholders can select the ‘Activate existing card’ option.
The window cleaning schedule for your tower will be posted on your community noticeboards. Do watch that space to find out more.
For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.
For urgent matters, please contact community security or call us on 800 EMAAR (36227).
For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit it.
If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, Ground Floor, in Downtown Dubai. For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.
Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC.
There is a defects liability period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact customercare@emaar.ae. For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible, especially if the defects liability period has already expired.
As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.
The park and other common amenities can be used on a first-come, first-served basis. When using them, kindly ensure the following: – The activity does not cause disturbance or hinder the usage of the area for other residents – The area is to be used in a careful, considerate manner (with no damage to foliage and/or community assets) – The area is to be left clean after use – The resident is responsible for the actions of his guests within the community – The community rules are adhered to – Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a notice of violation being issued.
To book an amenity, log onto your community portal and select the Amenities Reservations option from the side menu.
Home fixes
1. One of the windows in my home is stuck – how do I open it without damaging it?
Use a plastic knife or a putty knife to gently score the line between your window and the frame, applying gradual pressure to prise the window open. Once the window is open, apply a thin layer of para‑n wax – if you don’t have wax, rub soap around the edges.
2. I’m getting a musty odour in my home. How do I get rid of it?
A musty smell is generally associated with the presence of mold, when humidity is higher.
Inspect all pipes for leaks. If you find damp spots around the house, call a reliable plumber to take a look.
If you’ve been away, the drain pipes may have dried up allowing sewage gases to seep into your home. Pour water down all drains if the odour seems to be coming from them.
Setting your air-conditioning to low in the summer can cause excessive condensation in the inner walls, leading to mold growth in and around the duct chambers. If the odour is coming from the AC vents, call a reliable service provider to inspect the vents.
Indoor plants can release odours as they rot if they have been overwatered or not been tended to. Prune any rotting parts of your indoor plants.
3. How do I fix a dripping tap?
After shutting off the main valve, take off the handle’s cap and unscrew the bolt beneath it.
Now remove the tap handle and inspect the washer at the bottom – if it looks worn out, replace it and reassemble the tap.
If this doesn’t stop the dripping, one of the pipe gaskets may need replacement; call a reliable service provider to handle this.
4. My bathroom exhaust fan’s blades spin too slowly. How do I increase the speed?
The location of the exhaust fan, along with exposure to heat and moisture can cause dust to stick to the blades, weighing it down and hampering proper operation. Clean the fan periodically by running the nozzle of your vacuum over the grills of the exhaust outlet. If performance does not improve, call a reliable electrician.
5. I’m unable to slide my balcony doors easily. How do I make them glide smoothly?
Clean the balcony door’s metal tracks with a toothbrush to remove any accumulated dust and grime.
Once the debris have broken free of the tracks, vacuum and spray the surface with a silicone based lubricant (available at hardware stores).
If you’re still having difficulty moving the doors, call a reliable service provider to investigate.
6. The circuit breaker in my home keeps tripping. What can I do to stop it?
If your circuit breaker repeatedly trips, remember that it is a safety device and this is an indicator that something in your home isn’t running within the recommended load.
Inspect all your electrical devices for frayed wiring or contact pins that may have loosened.
If you’re running many high-wattage appliances on the same circuit, it could be overloading the outlet – plug them to other outlets or move them to a different room.
If you saw sparks when the circuit tripped, a short circuit could be the cause. It is highly recommended that you call a certified electrician to investigate if this is the case.
7. Mildew spots keep appearing on my bathroom grouting. How can I put a stop to this?
Areas that trap high levels of humidity and heat provide ideal conditions for mildew to develop. Ensure that your bathroom exhausts are turned on after showers for proper ventilation. Periodically wiping your bathroom tiles with a three percent solution of hydrogen peroxide also helps prevent growth of mildew.
8. How do I increase the flow pressure of water coming from my taps?
If your taps are not equipped with aerators, fitting them on all your faucets will help increase the pressure and also decrease water consumption. Simply unscrew the spout and screw the aerator onto the tap. If you already have aerators, unscrew them and clean with vinegar to get rid of any blockage.
9. The caulking line in my kitchen/bathroom is beginning to crack. How do I reseal it?
If you do not wish to call a service provider, you can caulk the edges yourself with some caulk and painter’s tape (available at hardware stores).
Apply two lengths of painter’s tape above and under the edge, leaving a thin strip of the edge exposed.
Apply caulk evenly over the exposed strip, and press to flatten the paste.
After 5-10 minutes, gently peel off the tape. Allow to caulk to dry overnight without allowing water near it.
10. My kitchen fills with smoke quickly while cooking, even with the hood turned on. How do I resolve this?
Ensure that your kitchen chimney hood’s grill is clean as oil residue can build up over time and hamper operation.
Use dishwashing solution to clean the metal grill – hot water can also help melt grease deposits and aid cleaning.
Ensure that the chimney hood is completely dry before you attempt to operate it again as moisture can attract dust and exacerbate the problem.
11. I see damp spots on my walls/ceilings. What can I do about it?
It’s quite likely that you have a water leak. If the pipes are visible and it’s a pinhole leak, you can try to rectify the issue yourself using epoxy putty on the hole – don’t attempt any repairs if the pipe is cracked.
If you see damp spots on the ceiling, reaching these pipes will require professional expertise. It’s best to call an experienced service provider to handle the problem if this is the case.
12. One of the electrical outlets in my unit is not working. How do I fix it?
Check if it is connected to a wall switch that may have not been turned on.
Once this is determined, inspect the circuit breakers and reset any that may have turned off.
A blown fuse may have also disrupted power to the outlet.
Do not attempt to insert any long artifacts into the outlet – call a reliable electrician if you are unable to resolve the problem.
13. One of my drains appears to be blocked. What should I do?
Most blocked drains are caused by accumulated fats and grease that may have solidified, and can be easily rectified.
Try pouring detergent and hot water down the drain to help melt the grease.
For blockages that are not too deep, unravel a wire coat hanger and twist it around inside the pipe until the block has been cleared.
For tougher blockages, use a plunger to force the debris clear. The pumping action of the plunger alternatively increases and decreases the pressure inside the pipe, helping dislodge any debris.
Pool safety
Here are some useful tips to help you and your little ones stay safe in the community pool:
Never leave babies or children alone or in the care of another child, while in or near pools.
Do not leave any pool toys in the water as a child could fall in while trying to retrieve them.
Consuming alcohol at a public swimming pool is against the law.
If you have any illness or infection (such as a cold, sore throat, diarrhoea), please refrain from entering the pool to prevent spreading the disease.
Take children on bathroom breaks every 60 minutes or check diapers every 30 to 60 minutes.
Shower with soap before you start swimming (then rinse yourself under the shower at the pool before you swim).
Pets
Here are a few guidelines to ensure your pets never become a nuisance in the community:
All dogs must be kept on a leash when not within the boundary walls of your property.
Any dog mess deposited on the community must be promptly removed and disposed of in a sanitary manner by the dog handler.
All pets must wear appropriate identification tags at all times when outdoors.
No animal shall be permitted to make an unreasonable amount of noise or to become a nuisance.
Owners must ensure that pets do not urinate on the community walls.
Owners whose pets are found leaving a mess in public areas may be issued a notice of violation and a fine – even if they were not handling the pet at the time.
Pest control
Keep your home pest-free by following a few simple steps:
Carry out pest control treatment periodically within your home.
Do not leave food crumbs and unsealed edible items around your home.
Do not leave empty cardboard boxes under beds or around your home.
Enlist only Dubai Municipality approved service providers to carry out pest control.
Air conditioning
Here are a few steps to ensure your air conditioner is working flawlessly all year round:
Ensure that you service your air conditioning unit at least once a year.
Enlist only qualified air conditioning service personnel.
Ensure that clogged/dirty filters are routinely cleaned or replaced.
Clean and flush the unit’s drain line regularly to prevent excess moisture.
Keep external doors and windows closed.
Keep windows, which are exposed to the sun, shaded by using internal blinds or curtains.
Emaar Ocean Front is not just a property location, it's a vision of what could and should be. It's a secluded private island with breathtaking views.
SJ
Reef Tower
Being a residence of Emaar has been a privilege. Not only it provides the best communal services to its residents but also the vibe is absolutely breathtaking in terms of the beautiful scenic views.
SANAM
REEF TOWER
Emaar is a serenity amidst the chaotic city of Karachi. These big structures of living make you forget that you live in Pakistan. They have done an outstanding work on the bay.