You may contact community security on 054 993 4397, 24 hours a day or involve the local authorities for further escalation.
You may contact community security on 054 993 4397, 24 hours a day or involve the local authorities for further escalation.
If you have lost your card, inform your community security immediately so that we can deactivate your card and prevent it from being misused. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
No, you need to make your own arrangements to park your additional cars. They should not be parked in the visitors’ parking area. The maximum number of vehicle access cards issued is based on the number of allocated parking bays unless an additional parking bay has been purchased. Community access cards are issued based on the number of residents in the apartment and as per the discretion of the community manager. Additional access cards will be charged AED 200 per card, if applicable.
You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN button at the top right and select ‘Access cards‘ from your menu. Here, you can click ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
Your log-in credentials are sent via email, along with the Move in Permit.
Yes, existing and new card holders need to register (one-time) their access cards on the community portal. Upon logging in, you may select ‘Activate existing card’ under the Access Cards menu option.
Yes, you can activate your access cards by logging in to your community portal. Your log-in credentials are sent via email, along with your Move in Permit.
For new communities, access cards are issued free of cost to the homeowner during the handover. If you are a subsequent homeowner or tenant, you will need to collect the cards from the original homeowner or apply for new cards online (charges apply).
The validity of your access cards and community portal account is linked to the expiry date of your tenancy contract. You can do this by clicking the Move In/Move Out/Renewal option from your side menu.
If your contract has expired, you have a 15-day grace period to upload your renewed tenancy contract/Ejari onto your community portal. If not renewed with the grace period, your cards and account will be deactivated. You can use the Register option to activate your account and thereafter, activate your access cards too.
No. Access cards are issued to the occupant residing in the property.
Your access cards will be deactivated when a Move-out Permit is issued, after the move-out date.
Access cards are exclusively for residents. Lending access cards to outsiders is not allowed and misuse can lead to deactivation.
We love it when you tell us that you feel a member of our staff is worthy of your praise, whether it be a service provider, community coordinator, association manager, cleaner, or landscaping staff. Please call ECM at 800 EMAAR (36227).
The notice board located at the community swimming pool, lift lobbies, and other common areas cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.
Yes. You may have decorative lights in your home for a period of up to 10 days on either side of the festival/holiday, but nothing that creates a visible glare from outside the property. For more information, please refer to the Community Rules.
The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, fidelity guarantee, and board members’ liability.
Your building is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.
The insurance is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property.
Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.
It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the community manager only covers the structure of the building, therefore contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage. Please make sure you protect your home and belongings with a contents insurance policy. This can be done easily; often all you need to do is complete a simple proposal form – usually, insurance companies offer guidelines for this.
We encourage you to contact any local insurance company, broker, or bank that offers home contents insurance. Please refer to the Community Rules.
Yes, we can. However, the temporary maid must be sponsored by a registered labour supply company. Refer to the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/household_registration_factsheet?fr=sMzdlZjEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003ehousehold staff fact sheetu003c/strongu003eu003c/au003e for more details on hiring your household staff.
Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.u003cbru003eu003cbru003eYou cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. Refer to the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/household_registration_factsheet?fr=sMzdlZjEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003ehousehold staff fact sheetu003c/strongu003eu003c/au003e for more information.
Please complete the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/application_for_household_registrat?fr=sYjY1YjEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003ehousehold staff registration formu003c/strongu003eu003c/au003e and submit to the community security office or ECM office.
No. Gardeners working in the common area may not work inside private villas. You may directly contact any authorised landscaping maintenance service provider in good standing and with a valid entry permit to work in Emaar South. Before you do so, please refer to the list of unauthorised service providers below:u003cbru003e• Mona Landscaping LLCu003cbru003e• Shadow Landscaping LLCu003cbru003e• Dreams Flowers Company LLCu003cbru003e• Happy Garden Landscaping LLCu003cbru003e• Springs Collection Trading LLCu003cbru003e• Green Weather Landscaping LLCu003cbru003e• Sindh Green Landscaping LLCu003cbru003e• Three Flower Landscaping LLCu003cbru003e• Imdad Ali Landscape Gardening LLCu003cbru003eRefer to the u003ca rel=u0022noreferrer noopeneru0022 href=u0022https://issuu.com/emaarcommunitymanagement/docs/campaign-landscaping_flyer?fr=sY2Q1YTEyNTMzOTUu0022 target=u0022_blanku0022u003eu003cstrongu003elandscaping fact sheetu003c/strongu003eu003c/au003e for more information.
Your husband does not need to be issued with an entry permit pass as he is considered a guest of the resident. Please note that maids’ husbands are not allowed to work inside the community.
No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you ID card issued by your community at all times when you are out.
No. According to local law, it is illegal to work for anyone other than the household that sponsors you.
Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s entry permit:u003cbru003e• Two passport sized photographsu003cbru003e• A copy of his valid passport and visa pageu003cbru003e• A copy of a valid labour card. Please note that maids’ husbands are not allowed to work inside the community.
All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information, please refer to the Household staff factsheet.
Please contact your community security office.
No. Gardeners working in common areas are not allowed to provide services to private units.
No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry with you ID card issued by your community at all times when you are out.
No. According to local law, it is illegal to work for anyone other than the household that sponsors you.
The garbage room in your community comprises two separate trash chute doors on each floor – one for “Recyclable” waste and the other for “General” waste.
Recyclable waste:
– Newspapers and magazines
– Egg cartons
– Plastic bottles and bags
– Aluminum cans and containers
General waste:
– Ensure waste bags are neatly tied and can fit comfortably in the chute
– Do not dispose of flammable, hazardous items
– Do not put in construction/ building waste
– Do not keep bulky waste or large size recyclables in the garbage room
Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their garbage on other floors. Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches, or candles be thrown down the chute, as any of these items could start a fire.
If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute. Please do not leave items of oversized waste in the garbage chute room, instead, make your own arrangements to dispose of this type of waste.
We have partnered with two service providers to help residents get rid of old furniture, equipment, and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865) or Remove My Junk on 055 549 1122.
Click here to know more about what can be disposed of as part of this service.
There are various ways you can pay the community service fee relating to your property:
• By credit card or cheque
• Self-service kiosk at customer happiness centre in Emaar Square, building 2
• Online payment
• Emaar One mobile application
• Credit control department in Emaar Square
• Bank transfer
The community service fee consists of the following four components:
• General fund
• Capital reserve fund
• Special levy
• Master community levy
General fund
The general fund consists of the day-to-day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa.
Capital reserve fund
The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
Special levy
The special levy is a one-off charge for items not in the design or those not covered under the general fund.
Master community levy
A master community levy is charged to each community and other non-residential entities. This charge forms part of your CSF and covers items such as sewage treatment plants and maintenance of the master community infrastructure.
For more details, visit the community service fee section.
All communities need to be maintained regularly in order to retain their value and prevent minor damage and deterioration from developing into major problems. As per clause 52, part 8, finances, of the direction for association constitution, issued in accordance with law no 27 of 2007, concerning jointly owned properties in the Emirate of Dubai, an owners association must establish a general fund and a reserve fund. The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
Examples of this would be asphalt repair, replacement of pumps, play equipment, palm trees, and other assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures property values are maintained well into the future.
Our budgeting team considers the following aspects when calculating the community service fee (CSF):
Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.
Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings.
Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement.
Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.
Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and distribution permit fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
Notices of violation/vandalism penalties: To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Miscellaneous income: The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.
If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by visiting your community portal.
As of 2016, invoices for community service charges are not being sent by post but only via email.
Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns as well as the suspension of non-essential services such as access cards and waste collection have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement our actions. The community can also restrict certain approvals for unit sales and alterations until the outstanding community service fees have been paid.
Timely payment of the community service fee helps keep your community’s services ticking smoothly.
The community service fee (CSF) is the homeowner’s annual contribution towards the common expenditure of the community. The CSF is based on the estimated annual expenditure of the community for the operation and maintenance of its common property and assets.
Your CSF invoice gives you a detailed breakdown of how we arrive at the CSF for the year. We also send out an information pack with further details about each community relating to the previous year, with news of key events and developments.
Note: If you are a homeowner and would like to refer the latest CSF information pack, log into this website with your credentials to read it.
It consists of day-to-day operating and administrative expenses used to maintain your community. Operational expenses include the maintenance, utility costs and management of everything from common area infrastructure and landscaping, to waste collection and signage placement.
It was established to pay for costs incurred in the repair and replacement of significant capital items. For villa communities, this includes community gatehouses, pavements, amenities like play areas or sports courts and other common areas. For apartment communities, this includes elevator and chiller replacements, flooring, painting and cladding of buildings.
This is a one-off charge for items not in the design or those not covered under the general fund. For example, if you require an additional facility such as a play area or a swimming pool, the cost for this will be covered by the special levy.
This charge is paid through the CSF and covers items such as plants and the maintenance of the master community infrastructure including roads, underground services, storm drains, sewage lines and pavements.
Value added tax (VAT) has an impact on your community service fees (CSF) as it includes several items such as maintenance services, utilities, insurance, etc. This means that the VAT collected as part of your CSF will then be paid to the Federal Tax Authority.
Our budgeting team considers the following aspects when calculating the community service fee (CSF).
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
We periodically review resources on site to find ways of improving performance by employing new technology and operational methods based on international best practices.
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
Capital assets that are no longer under manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, support the overall infrastructure of the community.
This amount allows for the setting aside of a small portion of CFS collections as a provision in case certain receivables are required to be written off in the future.
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.
In addition to the CSF, the community has a few other revenue streams that also contribute to its income.
The cards used by residents to enter their building or parking areas are provided to homeowners at a small cost and the income generated is credited to the community’s account.
To ensure that only legitimate businesses gain access to the community, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee is collected and booked as income to the community.
To ensure adherence to the community rules and architectural codes, NOVs are issued along with violation penalties to those who fail to comply.
This is income generated from other avenues such as interest earned on call accounts or bounced cheque charges.
You can pay your community service fee through a variety of easy payment methods.
Your community boasts a strong collection rate, one of the highest in the emirate. However, there are still a few homeowners who delay in their payment, which ultimately affects the wider community as well as simply being unfair to those who pay promptly. If you continue to default on your payments, we may be forced to take one or all of the following actions:
As stated in the sales and purchase agreement, payment of the CSF in full and on time is the obligation of every homeowner. Delay/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, waste collection, street lighting and irrigation.
If you run into plumbing or electrical hitches in and around your home, here are a few points to keep in mind.
