Page Category: Lifestyle

The Jointly Owned Property Law regulations and directions dictate that the community manager must maintain a minimum level of insurance including property insurance, public liability, fidelity guarantee, and board members’ liability.

Your building is insured for accidental, physical loss and damage or destruction to the property, this includes (but is not limited to) fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes. The cover is also extended to include the cost of rent for alternative accommodation, and public liability for injury to third parties for loss of or damage to third party property.
Finally, we have you covered against political violence: your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Coverage excludes loss or damage to homeowner’s / tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the community manager only covers the structure of the building, therefore contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered.
Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage or even accidental damage. Please make sure you protect your home and belongings with a contents insurance policy. This can be done easily; often all you need to do is complete a simple proposal form – usually, insurance companies offer guidelines for this. We encourage you to contact any local insurance company, broker or bank that offers home contents insurance. Please refer to the community rules.

All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information please refer to the household staff fact sheet.

Please contact your community security office.

No. Entry permits will be only be issued for maids under the sponsorship of unit owners or tenants. As per local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you, or if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the community rules.

No, the common property may not be used permanently by any individual.

For more information on this, please refer to the alterations fact sheet.

Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their rubbish on other floors. Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches or candles be thrown down the chute, as any of these items could start a fire.
If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute. Please do not leave items of oversized waste in the garbage chute room, instead make your own arrangements to dispose of this type of waste.
For recyclable waste, please dispose of your items in the recycling chute from the refuse room on your floor.  

Please do not leave items of oversized waste in the garbage chute room, instead make your own arrangements to dispose of this type of waste by contacting any reputable waste collection service provider.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community. Please see the community service fee page for further information.

There are various ways you can pay the community service fee relating to your property:
– By cheque
– Online payment
– Self-service kiosk at Customer Happiness Centre, Emaar Square
– Visit our Credit Control Department at Emaar Square
– Bank transfer

Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation. CSF defaulter awareness campaigns, as well as the suspension of non-essential services, have proved useful measures in boosting the collection of outstanding dues.
In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales and alterations are also restricted until the outstanding community service fees have been paid.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
· Historical expenses: We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.
· Resource allocation on site:  We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.
· Service provider contracts: By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
· Capital asset evaluation (maintenance, repair, and replacements): Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and/or when replacements are required.
· Provision for doubtful debts: This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of conservatism and this step is taken to strengthen the financial position of the community.
· Surplus/deficit adjustment from previous years: Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

The general fund consists of the day-to-day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa. Operational expenses include, but are not limited to, the maintenance, utility costs, and management of the following:
· Common areas including infrastructure, landscaping/irrigation, and water features; general as well as specialised cleaning; pest control; and civil works such as painting, tiling, masonry, and carpentry
· Air supply/distribution components for common areas and private units
· Common area lighting, which includes streets, walkways, corridors, façade, aircraft warning lights as well as intelligent and central emergency lighting systems
· Common and shared recreational areas such as gyms, squash courts, and swimming pools
· Elevators
· Garbage chutes and waste collection
· Firefighting equipment as well as fire detection and control systems/networks
· High and low voltage systems and networks (including earthing and protection systems)
· Generators and associated facilities
· Domestic water and supply systems/networks
· Mechanical, Electrical and Plumbing assets (MEP)
· Signage – its design, manufacture, and placement within the community
· Access control systems
· Building management systems (BMS)
· Building maintenance units (BMU)
· Community security and control rooms
· Periodic upgrades and/or replacements of non-capital equipment and consumables
· Monitoring/supervision personnel including swimming pool lifeguards and security staff
· Mailbox service
· Compliance with statutory requirements and/or related internal policies, which includes water quality testing and monitoring, cleaning, security, waste management, insurance, noise levels, swimming pools, lifting equipment (elevators, BMU), firefighting and control systems (devices and equipment), pest control and management
Administrative expenses include, but are not limited to, the maintenance, utility costs, and management of the following:
· Community events and awareness campaigns
· Communication charges
· Statutory fees and permits
· Legal and professional fees
· Common area insurance
· Management costs
· Auditor’s fees
· Bank charges

A master community levy is charged to each community and other non-residential entities, for example, schools, clubs, and retail areas within a master community. This charge forms part of your CSF and covers items such as sewage treatment plants, maintenance of the master community infrastructure including roads, bridges, underground services, storm drains, sewage lines, and pavements. In other words, the master community levy goes towards the maintenance of areas that are not part of any particular community but are common to the master community and shared by all.

The special levy is a one-off charge for items not in the design or those not covered under the general fund.

To book an amenity, access your community portal by clicking on the log in button and select the ‘Amenities Reservations’ option from the side menu.

Due to safety reasons, the community swimming pools cannot be used as a venue for parties.

Please refer to the community rules for more information on this matter.

The repair costs and maintenance of common areas are paid for through the community service fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts back to the community manager.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community manager.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the menu to apply for a NOC. 

First, contact your preferred maintenance company. In case the blockage proves to be in a common area drain line, contact ECM at 800 EMAAR (36227).

No. Please contact ECM on 800 EMAAR (36227).

Homeowners/tenants can apply for building and parking access cards on this website by logging in with your credentials. Additionally, payments can be made online with ease. 

For urgent matters, please contact community security or call us on 800 EMAAR (36227).

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit.

If the issue pertains to structural defects within your premises, you may visit our Customer Happiness Centre located at Emaar Square, Building 2, Ground Floor.

For accidents or claims, please contact Dubai Municipality on 800 900.

As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

You can submit your request for the MIP by filling out the online form here and uploading the required documents.  

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

The park and other common amenities can be used on a first come first serve basis. When using them, kindly ensure the following:
– The activity does not cause disturbance or hinder the usage of the area for other residents
– The area is to be used in a careful, considerate manner (with no damage to foliage and/or community assets)
– The area is to be left clean after use
– The resident is responsible for the actions of his guests within the community
– The community rules are adhered to
– Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a notice of violation being issued.
For amenities such as multi-function rooms, meeting rooms, BBQ areas (where applicable), you may reserve them by logging in using the ‘Log in’ tab at the top. 

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors at the underground car park – accessible after the Island Drive. Residents are requested to use their assigned parking bays only. 

Residents can apply for Etisalat (www.etisalat.ae) or du services (www.du.ae) for home internet and entertainment services.

The window cleaning schedule for your tower is posted on the community noticeboards.

Yes. EMAAR ONE is an all-in-one app to manage Emaar properties and book home services from anywhere and anytime. This is available on the App Store and on Google Play. Key features include:
– Move-in and NOC request
– Services fees & installment payments
– Amenities bookings
– Live construction updates
– Voice service requests & status updates
– Home services bookings
– Latest launches, exclusive offers & events
– Digital handover process 
NOTE: If you are a new user, you can select the “Need Help?” tab to get your password and enter your registered primary email address in the “Forgot Password” tab.