Page Category: Lifestyle

Home modifications

Any external modifications that will change the aesthetics of the apartments are not permitted. Log in to your portal using the LOG IN button at the top right and select Home Modification from your menu.
Here you can refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

The repair costs and maintenance of common areas are paid for through the Community Service Fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts to the community manager.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community manager.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the menu to apply for a NOC. 

First, contact your preferred maintenance company. In case the blockage proves to be in a common area drain line, contact ECM at 800 EMAAR (36227).

No. Please contact ECM on 800 EMAAR (36227).

Top 10 questions

These FAQs have been put together to provide a quick reference for some of the most common topics you might be interested in knowing about your community.

Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions/links to get an answer.

Our top 10 questions are based on statistics taken from our customer happiness centre, so hopefully, that’s the best place for you to start looking.

To apply for your Move-in Permit (MIP), you may click here.

For urgent matters, please contact community security or call us on 800 EMAAR (36227).

For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit.

If the issue pertains to structural defects within your premises, you may visit our Customer Happiness Centre located at Emaar Square, Building 2, Ground Floor.

For accidents or claims, please contact Dubai Municipality on 800 900.

There is a Defects Liability Period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact customercare@emaar.ae.
For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible, especially if the Defects Liability Period has already expired.

As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future.
You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

You can submit your request for the MIP by filling out the online form and uploading the required documents here. In one business day, the Move-In Permit will be emailed to your registered email address.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

The park and some common amenities can be used on a first-come, first-served basis. Whereas, the barbecue area and the multi-function hall require prior booking. When using them, kindly ensure the following:
– The activity does not cause disturbance or hinder the usage of the area for other residents
– The area is to be used in a careful, considerate manner (with no damage to foliage and/or community assets)
– The area is to be left clean after use
– The resident is responsible for the actions of his guests within the community
– The community rules are adhered to
Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a notice of violation being issued.

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.

The window cleaning schedule for your tower is posted on the community noticeboards.

Yes. EMAAR ONE is an all-in-one app to manage Emaar properties and book home services from anywhere and anytime. This is available on the App Store and on Google Play. Key features include:
– Move-in and NOC request
– Services fees & installment payments
– Amenities bookings
– Live construction updates
– Voice service requests & status updates
– Home services bookings
– Latest launches, exclusive offers & events
– Digital handover process 
NOTE: If you are a new user, you can select the “Need Help?” tab to get your password and enter your registered primary email address in the “Forgot Password” tab.  

Community service fee

Timely payment of the community service fee helps keep your community’s services ticking smoothly.

Community service fee

The community service fee (CSF) is the homeowner’s annual contribution toward the common expenditure of the community. The CSF is based on the estimated annual expenditure of the community for the operation and maintenance of its common property and assets.

Your CSF invoice gives you a detailed breakdown of how we arrive at the CSF for the year. We also send out an information pack with further details about each community relating to the previous year, with news of key events and developments.

What are the main components of my CSF?

General fund

It consists of day-to-day operating and administrative expenses used to maintain your community. Operational expenses include the maintenance, utility costs, and management of everything from common area infrastructure and landscaping, to waste collection and signage placement.

Capital reserve fund

It was established to pay for costs incurred in the repair and replacement of significant capital items, such as elevator or chiller replacements, flooring, painting, and cladding of buildings.

Special levy

This is a one-off charge for items not in the design or those not covered under the general fund. For example, if you require an additional facility such as a play area or a swimming pool, the cost for this will be covered by the special levy.

Master community levy

This charge is paid through the CSF and covers items such as plants and the maintenance of the master community infrastructure including roads, underground services, storm drains, sewage lines, and pavements.

Value-added tax (VAT)

Value-added tax (VAT) has an impact on your community service fees (CSF) as it includes several items such as maintenance services, utilities, insurance, etc. This means that the VAT collected as part of your CSF will then be paid to the Federal Tax Authority.

How VAT works:
  • Homeowner – All homeowners are charged 5% VAT payable to ECM
  • Emaar community management (ECM) – ECM pays 5% VAT to relevant suppliers and service providers.
  • Federal Tax Authority – ECM pays the difference between the VAT collected from customers and VAT paid to suppliers to FTA. Suppliers and service providers also pay a 5% VAT to FTA.

Source: Federal Decree Law No. 8 of 2017 & Cabinet Decision No. 52 of 2017

How the community service fee is calculated

Our budgeting team considers the following aspects when calculating the community service fee (CSF).

Historical expenses

We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.

Resource allocation on site

We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.

Service provider contracts

By regularly reviewing service provider contracts, we can evaluate key areas of improvement, such as performance and cost savings. This helps us to determine future budgets and predict expenses.

Capital assets evaluation (maintenance, repair and replacements)

Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community.

Provision for doubtful debts

This amount allows for the setting aside of a small portion of CFS collections as a provision in case certain receivables are required to be written off in the future.

Surplus/deficit adjustment from previous years

Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.

Community income

In addition to the CSF, the community has a few other revenue streams that also contribute to its income.

Parking access cards

The cards used by residents to enter their building or parking areas are provided to homeowners at a small cost, and the income generated is credited to the community’s account.

Marketing and distribution permit fee

To ensure that only legitimate businesses gain access to the community, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee is collected and booked as income to the community.

Violation penalty

To ensure adherence to the community rules and architectural codes, NOVs are issued along with violation penalties to those who fail to comply.

Miscellaneous income

This is income generated from other avenues such as interest earned from call accounts or bounced cheque charges.

How can you pay?

You can pay your community service fee through a variety of easy payment methods.

Online
  • Log on to emaarbeachfront.ae from anywhere, any time.
  • Online banking services (account holders only): Log on to your personal online bank account at RAKBANK, Mashreq Bank, Emirates NBD or Dubai Islamic Bank and follow the payment instructions.
Self–service kiosks
  • Make cheque and credit/debit card payments using our interactive payment kiosk located at the customer happiness centre in Emaar Square, Building 2.
Direct bank transfer
  • Directly transfer funds from your bank account to the community bank account as detailed on the front of your CSF Invoice.
Autopay
  • Set up autopay instructions for payment of future invoices on their due dates.
  • Please follow the online payment link on the invoice and log onto emaarbeachfront.ae for setup.

What happens if you don’t pay

Your community boasts a strong collection rate, one of the highest in the emirate. However, there are still a few homeowners who delay their payment, which ultimately affects the wider community as well as simply being unfair to those who pay promptly. If you continue to default on your payments, we may be forced to take one or all of the following actions:

  • Suspension of non-emergency services to your property.
  • Denial of services including non-issuance of NOC for transfer of property, visa renewal, access cards etc.
  • Referral of the case to a professional debt recovery agency.
  • Initiation of legal action.

As stated in the sales and purchase agreement, payment of the CSF in full and on time is the obligation of every homeowner. Delay/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, waste collection, street lighting and irrigation.

Pool safety

Here are some useful tips to help you and your little ones stay safe in the community pool

  • Never leave babies or children alone or in the care of another child, while in or near pools.
  • Do not leave any pool toys in the water as a child could fall in while trying to retrieve them.
  • Consuming alcohol at a public swimming pool is against the law.
  • If you have any illness or infection (such as a cold, sore throat, diarrhoea), please refrain from entering the pool to prevent spreading the disease.
  • Take children on bathroom breaks every 60 minutes or check diapers every 30 to 60 minutes.
  • Shower with soap before you start swimming (then rinse yourself under the shower at the pool before you swim).

Pets

Here are a few guidelines to ensure your pets never become a nuisance in the community

  • All dogs must be kept on a leash when not within the boundary walls of your property.
  • Any dog mess deposited on the community must be promptly removed and disposed of in a sanitary manner by the dog handler.
  • All pets must wear appropriate identification tags at all times when outdoors.
  • No animal shall be permitted to make an unreasonable amount of noise or to become a nuisance.
  • Owners must ensure that pets do not urinate on the community walls.
  • Owners whose pets are found leaving a mess in public areas may be issued a Notice of Violation and a fine – even if they were not handling the pet at the time.

Pest control

Keep your home pest-free by following a few simple steps

  • Carry out pest control treatment periodically within your home.
  • Do not leave food crumbs and unsealed edible items around your home.
  • Do not leave empty cardboard boxes under beds or around your home.
  • Enlist only Dubai Municipality approved service providers to carry out pest control.

Home fixes and lifestyle tips

Check out our handy tips to help make sure your home stays comfortable

One of the windows in my home is stuck – how do I open it without damaging it?

Use a plastic knife or a putty knife to gently score the line between your window and the frame, applying gradual pressure to prise the window open. Once the window is open, apply a thin layer of para‑n wax – if you don’t have wax, rub soap around the edges.

I’m getting a musty odour in my home. How do I get rid of it?

A musty smell is generally associated with the presence of mould, when humidity is higher.

  • Inspect all pipes for leaks. If you find damp spots around the house, call a reliable plumber to take a look.
  • If you’ve been away, the drain pipes may have dried up allowing sewage gases to seep into your home. Pour water down all drains if the odour seems to be coming from them.
  • Setting your air-conditioning to low in the summer can cause excessive condensation in the inner walls, leading to mould growth in and around the duct chambers. If the odour is coming from the AC vents, call a reliable service provider to inspect the vents.
  • Indoor plants can release odours as they rot if they have been overwatered or not been tended to. Prune any rotting parts of your indoor plants.

How do I fix a dripping tap?

  • After shutting off the main valve, take off the handle’s cap and unscrew the bolt beneath it.
  • Now remove the tap handle and inspect the washer at the bottom – if it looks worn out, replace it and reassemble the tap.
  • If this doesn’t stop the dripping, one of the pipe gaskets may need a replacement; call a reliable service provider to handle this.

My bathroom exhaust fan’s blades spin too slowly. How do I increase the speed?

The location of the exhaust fan, along with exposure to heat and moisture can cause dust to stick to the blades, weighing it down and hampering proper operation. Clean the fan periodically by running the nozzle of your vacuum over the grills of the exhaust outlet. If performance does not improve, call a reliable electrician.

I’m unable to slide my balcony doors easily. How do I make them glide smoothly?

  • Clean the balcony door’s metal tracks with a toothbrush to remove any accumulated dust and grime.
  • Once the debris has broken free of the tracks, vacuum and spray the surface with a silicone-based lubricant (available at hardware stores).
  • If you’re still having difficulty moving the doors, call a reliable service provider to investigate.

The circuit breaker in my home keeps tripping. What can I do to stop it?

If your circuit breaker repeatedly trips, remember that it is a safety device and this is an indicator that something in your home isn’t running within the recommended load.

  • Inspect all your electrical devices for frayed wiring or contact pins that may have loosened.
  • If you’re running many high-wattage appliances on the same circuit, it could be overloading the outlet – plug them to other outlets or move them to a different room.
  • If you saw sparks when the circuit tripped, a short circuit could be the cause. It is highly recommended that you call a certified electrician to investigate if this is the case.

Mildew spots keep appearing on my bathroom grouting. How can I put a stop to this?

  • Areas that trap high levels of humidity and heat provide ideal conditions for mildew to develop. Ensure that your bathroom exhausts are turned on after showers for proper ventilation. Periodically wiping your bathroom tiles with a three per cent solution of hydrogen peroxide also helps prevent the growth of mildew.

How do I increase the flow pressure of water coming from my taps?

If your taps are not equipped with aerators, fitting them on all your faucets will help increase the pressure and also decrease water consumption. Simply unscrew the spout and screw the aerator onto the tap. If you already have aerators, unscrew them and clean with vinegar to get rid of any blockage.

The caulking line in my kitchen/bathroom is beginning to crack. How do I reseal it?

If you do not wish to call a service provider, you can caulk the edges yourself with some caulk and painter’s tape (available at hardware stores).

  • Apply two lengths of painter’s tape above and under the edge, leaving a thin strip of the edge exposed.
  • Apply caulk evenly over the exposed strip, and press to flatten the paste.
  • After 5-10 minutes, gently peel off the tape. Allow caulking to dry overnight without allowing water near it.

My kitchen fills with smoke quickly while cooking, even with the hood turned on. How do I resolve this?

  • Ensure that your kitchen chimney hood’s grill is clean as oil residue can build up over time and hamper operation.
  • Use dishwashing solution to clean the metal grill – hot water can also help melt grease deposits and aid cleaning.
  • Ensure that the chimney hood is completely dry before you attempt to operate it again as moisture can attract dust and exacerbate the problem.

I see damp spots on my walls/ceilings. What can I do about it?

It’s quite likely that you have a water leak. If the pipes are visible and it’s a pinhole leak, you can try to rectify the issue yourself using epoxy putty on the visible hole–don’t attempt any repairs if the pipe is cracked. If you see damp spots on the ceiling, reaching these pipes will require professional expertise. It’s best to call an experienced service provider to handle the problem if this is the case.

One of the electrical outlets in my unit is not working. How do I fix it?

  • Check if it is connected to a wall switch that may not have been turned on.
  • Once this is determined, inspect the circuit breakers and reset any that may have turned off.
  • A blown fuse may have also disrupted power to the outlet. Do not attempt to insert any long artefacts into the outlet – call a reliable electrician if you are unable to resolve the problem.

One of my drains appears to be blocked. What should I do?

Most blocked drains are caused by accumulated fats and grease that may have solidified and can be easily rectified.

  • Try pouring detergent and hot water down the drain to help melt the grease.
  • For blockages that are not too deep, unravel a wire coat hanger and twist it around inside the pipe until the block has been cleared.
  • For tougher blockages, use a plunger to force the debris clear. The pumping action of the plunger alternatively increases and decreases the pressure inside the pipe, helping dislodge any debris.

Holiday tips

Here are a few things you can do to secure your home before leaving for vacation

  • Contact your concierge to have your water supply turned off till you are back. This will prevent any leaks that could damage your property.
  • Ask a trusted neighbour to keep an eye on your home while you’re away.
  • Secure your home effectively; close and lock all windows and doors.
  • Discontinue newspaper subscriptions and deliveries to your home.
  • Give a key to a trusted friend or neighbour so they can check your apartment periodically.
  • Do not leave unsecured items on your balcony/terrace that can be easily removed.
  • If you have a burglar or intrusion alarm, activate it.
  • Secure all valuables and cash in an approved and securely fastened safe.
  • Unplug all unnecessary appliances such as televisions, stereos and personal computers (take care not to turn off the power to any alarm systems).
  • Unplug or turn off the ringer on all telephones and answering machines.

Fire safety

It’s crucial that you take precautions to ensure your home is always protected against fire hazards

  • Conduct regular maintenance of the smoke/heat detectors within your apartment.
  • Refrain from smoking in non-designated areas.
  • Never throw cigarette butts from your balcony.
  • Do not dispose of flammable materials (including cigarette butts) down the garbage chute.
  • Do not barbecue or smoke shisha at your balcony.
  • Never store flammable liquids/materials in your allocated parking in the basements or on balconies.
  • Familiarise yourself with the evacuation plans in your building.
  • Ensure you take part in the annual fire drill conducted in your building.
  • Never obstruct fire doors or attempt to keep fire doors open.
  • Never allow children to access fire equipment cupboards or tamper with emergency equipment and signs.

Did you know? It is an offence punishable by law if your detectors are not working properly or they have been obstructed, as this poses a risk to the entire community.

Air conditioning

Here are a few steps to ensure your air-conditioner is working flawlessly all year round.

  • Ensure that you service your air-conditioning unit at least once a year.
  • Enlist only qualified air-conditioning service personnel.
  • Ensure that clogged/dirty filters are routinely cleaned or replaced.
  • Clean and flush the unit’s drain line regularly to prevent excess moisture.
  • Keep external doors and windows closed.
  • Keep windows, which are exposed to the sun, shaded by using internal blinds or curtains.
  • Make sure you go through the energy-saving factsheet for more information. Read it now.
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