Page Category: Lifestyle

For urgent matters, please contact the community security at 056 389 4122 or call us at 800 EMAAR (36227). 
If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, ground floor, in Downtown Dubai. For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.

The homeowner must repair their unit, whether the damage was accidental or due to negligence. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person. In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.

Your community has an established move-in/out policy. The objectives of this policy are to ensure:
Current contact information for all occupants is kept up to date
 We have the necessary information to assist residents with special requirements, in cases of emergency evacuation
 To ensure that any damage to the common areas is recorded and dealt with promptly
 A smooth move into/out of the community for homeowners/tenants.
Before moving into the community, it is mandatory that you fill out the online move-in permit (MIP) form. You will receive your electronic MIP in one business day, provided there are no outstanding service fees against the unit.
If you are already residing in the community but have not received your login credentials yet, you can register by clicking here. Ensure that all your details are accurate when you submit the form. It is important that we have your contact details to reach you in the event of:
– Emergency situations such as fire, flood, or earthquake
– Water leaks pertaining to your unit
– Activation of fire alarms from within your unit
– Smoke detector maintenance to be carried out within your unit
– Parking issues

No. This is a violation of the community rules.

As a resident, you are allowed to keep pets in your unit but you must comply with the community rules in addition to Dubai Municipality Regulations.

A notice of violation will be issued to violators who do not clean up after their pets as this issue affects the hygiene and cleanliness of the community. Repeated offenses may carry a fine.

You are not permitted to keep any animals in your home that are not deemed ‘household pets’. Examples of these are poultry, cows, goats, sheep, horses, swine, or wild animals. Please refer to the community rules, for more information or contact Dubai Municipality at 800 900 for the list of pets that are allowed in residential communities.

You may contact Community Security, 24 hours a day, or involve the local authorities for further escalation – call Dubai Police on 999.

We recommend that you engage in a contract with a Dubai Municipality registered pest control vendor to conduct regular pest control treatment within your unit. Pests in the common areas are taken care of by the pest control service provider appointed by the community.

If you have lost your card, inform your community security immediately so that we can deactivate your card and prevent it from being misused. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.

No, you need to make your own arrangements to park your additional cars. They should not be parked in the visitors’ parking area. The maximum number of vehicle access cards issued is based on the number of allocated parking bays, unless an additional parking bay has been purchased. Community access cards are issued based on the number of residents in the apartment and as per the discretion of the community manager. Additional access cards will be charged AED 200 per card, if applicable.

You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN button at the top right and select ‘Access cards‘ from your menu. Here, you can click ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
Your log-in credentials are sent via email, along with the Move-in Permit.

Yes, existing and new cardholders need to register (one-time) their access cards on the community portal. Upon logging in, you may select ‘Activate existing card’ under the Access Cards menu option.

Yes, you can activate your access cards by logging in to your community portal. Your log-in credentials are sent via email, along with your Move-in Permit.

For new communities, access cards are issued free of cost to the homeowner during the handover. If you are a subsequent homeowner or tenant, you will need to collect the cards from the original homeowner or apply for new cards online (charges apply).

The validity of your access cards and community portal account is linked to the expiry date of your tenancy contract. You can do this by clicking the Move In/Move Out/Renewal option from your side menu.
If your contract has expired, you have a 15-day grace period to upload your renewed tenancy contract/Ejari onto your community portal. If not renewed with the grace period, your cards and account will be deactivated. You can use the Register option to activate your account and thereafter, activate your access cards too.

No. Access cards are issued to the occupant residing in the property.

Your access cards will be deactivated when a Move-out Permit is issued. after the move-out date.

Access cards are exclusively for residents. Lending access cards to outsiders is not allowed and misuse can lead to deactivation.

A notice of violation is a formal citation that a community rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation.
For further details about notices of violation and the penalties attached to them, please see the notice of violations and penalties.

As mentioned in the notice of violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

The fine you pay is treated as community income and is credited to the community accounts.

A move-in permit (MIP) is required to move into The Greens and Views community and access will be denied without it. Apply for a move-in permit here.

You must apply for the MIP online on this portal at least one business day before the scheduled move. Click here to apply for a move-in permit. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Tenants may not be able to apply for MIP if there are outstanding service fees on the property. Tenants may contact their landlord to settle the payments before applying for MIP.

If you are a new tenant and have not already received the access cards from the landlord, you can apply for a new card by logging onto your community portal and clicking ‘access cards’ from the side menu bar. Click ‘plate source’ to select the city/country of vehicle registration. Enter the details of your vehicle, then click ‘request type’ and select ‘new registration’ from the drop-down menu. Finally, select ‘activate’ to submit your application.

If all the information provided is accurate, your vehicle will be registered within one business day. You will also receive an email confirmation on your registered email address. There is no payment towards vehicle activation.

As per the policy, the maximum number of access cards that can be issued against your property will be based on the number of parking spots assigned to your unit.

The validity of access cards issued to tenants is linked to their tenancy contract expiry date. Once your tenancy contract is renewed, please upload your new contract/Ejari copy by logging into this portal or contacting ECM on 800 EMAAR (36227). Once submitted, the access cards will be reactivated within 2 working days. Damaged or lost cards can be replaced online by logging in to your account and clicking  ‘Access Card request’. You will be charged an issuance fee of AED 200 per card (payable by credit card only).

Please return the access cards in your possession to the landlord at the time of vacating.

The access cards are provided along with the cardholder and can be installed on the interior side of the vehicle windshield.
• Clean the glass well before attaching the cardholder.
• Cardholder should be in the “portrait” position on the left side of your windshield.
• Ideal reading distance is 8-12 feet (between the card and the reader).

There are various ways you can pay the community service fee relating to your property:
By cheque
Online payment
Emaar e-Service
Self-service kiosk at The Greens Souk
Visit our credit control department at Emaar Square
Bank transfer

Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns as well as the suspension of non-essential services have proved useful measures in boosting the collection of outstanding dues.
In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales and alterations are also restricted until the outstanding community service fee has been paid.

The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community.
The community service fee consists of the following four components:
General fund
Capital reserve fund
Special levy
Master community levy
Please refer to our detailed section on Community Service Fee for more details.

The capital reserve fund has been established to cover the costs incurred in the repair and replacement of the community’s capital assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also to ensure that property values are maintained well into the future.

Our budgeting team considers the following aspects when calculating the community service fee (CSF):
· Historical expenses 
We evaluate actual expense trends from the previous year based on individual cost items. 
· Resource allocation on-site 
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices. 
· Service provider contracts 
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. 
· Capital asset evaluation (maintenance, repair, and replacements) 
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. 
· Provision for doubtful debts 
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future. 
· Surplus/deficit adjustment from previous years 
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. 

Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
· Access cards 
The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
· Marketing and distribution permit fees 
The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
· Notices of violation/vandalism penalties 
To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
· Miscellaneous income 
The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.

You may contact the community security at any point of the day at 04 422 5791 or involve the local authorities for further escalation – call Dubai Police on 999.

You may contact the community security at any point of the day at 04 422 5791 or involve the local authorities, for further escalation – call Dubai Police on 999.