Page Category: Lifestyle

As required by Jointly Owned Property Law regulations and directions, the community manager must maintain a minimum level of insurance. This includes:
Property insurance
Public liability
 Fidelity guarantee
 Board members’ liability
Your building is insured for accidental, physical loss, and damage or destruction to the property. The perils covered include but are not limited to fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.
The cover is also extended to include the cost of rent for alternative accommodation, in addition to public liability for injury to third parties for loss of or damage to third party property.
Finally, we have you covered against political violence. Your building is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d’état, insurrection or mutiny and war.
Important: Coverage excludes loss or damage to homeowner’s/tenant’s personal belongings, including modifications made on fittings that were not originally provided as part of the unit.

It is highly recommended that you take out adequate insurance on the contents of your unit, including any modifications made to the original unit, for example, park flooring. The insurance maintained by the community manager only covers the structure of the building. Therefore, contents such as your furniture, electrical appliances, curtains, and carpets, would not be covered. Homeowners can suffer significant losses when their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage, or even accidental damage.
So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward Contents Insurance policy.
Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property, and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for comparison too. We encourage you to contact any local insurance company, broker or bank that offers home contents insurance.
Please refer to the Community Rules.

All members of your household staff must be sponsored by you or must be hired through a professional agency. For more information please refer to the household staff fact sheet.

Please contact the community security on +971 56 3894122. 

No. Entry permits will be only be issued for maids under the sponsorship of unit owners or tenants.
As per local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities.

No. You do not need to obtain an entry permit to enter other communities as you are considered a visitor. However, please note that you must carry your community access card with you at all times, while visitors must possess a valid form of ID.

No. According to local law, it is illegal to work for anyone other than the household that sponsors you.

Yes, service providers are allowed to enter the premises of the community provided they comply with the community rules and have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

No, the common property may not be used permanently by any individual.

Any external modifications that will change the aesthetics of the apartments are not permitted. Kindly log in to your portal using the LOG IN button at the top right and refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

Please ensure that it is sealed securely in a bag before putting it down the garbage chute. Then check the chute door is properly shut so residents can dispose of their rubbish on other floors.
Under no circumstances should hot cooking oil or lit cigarettes, ashes, matches, or candles be thrown down the chute, as any of these items could start a fire. If your domestic helper disposes of your garbage, please make sure that he or she is also aware of the correct way to use the chute.
Please do not leave items of oversized waste in the garbage chute room, instead, make your own arrangements to dispose of this type of waste.

We have partnered with two service providers to help residents get rid of old furniture, equipment, and other larger household items. You can reach out to Take My Junk on 800 JUNK (5865) or Remove My Junk on 055 549 1122.

Click here to know more about what can be disposed of as part of this service.

If you discover a real fire (including during a fire drill), don’t panic! Activate the nearest manual alarm call point, shout a warning to alert those close by, and evacuate as per the guidelines in this factsheet.

Follow the instructions of the building and area wardens at all times during an emergency. If the evacuation alarm sounds, or if instructed to do so by a Warden, leave the building by the nearest and safest fire exit route.
Leave doors closed but unlocked upon leaving; do not return to collect belongings and do not use the lifts. Walk quickly and calmly to the designated assembly area, or as advised by a Warden or Fire and Rescue Services personnel.
Do not re-enter the building but remain at the assembly area until instructed to leave by a Warden or Fire and Rescue Services personnel.
Check that all persons known to be in the building at the time have reached the assembly point – if anyone is missing, report it immediately to the community security, community manager or Dubai Civil Defence (DCD) personnel on-site.

Familiarise yourself, your family, and staff members, with the emergency escape routes when you first move into your building; always know at least two ways out. In case of an emergency, directional signs to emergency exits are illuminated and will remain illuminated for some time. Assembly Points are located at a safe distance from the building and are intended for evacuees to gather and remain safely until further instructions are provided.
Please contact your tower concierge or community security, who will advise you of the nearest fire assembly points for your tower.

There are stairwells in all towers as well as corridors that lead to a safe place outside the building. You will need to use these stairs, as the elevators will be shut down during the drill. When you exit the stairs, please move as quickly as possible to the assembly point. 

People with disabilities who may need assistance during an emergency are required to notify the community manager or building security of their condition – they will then be assigned an aide to assist them during an evacuation. In the event of an evacuation, disabled persons should be escorted to the nearest stairwell and must wait until all other evacuees have left the floor. Wheelchairs should not be allowed in the stairwell until all persons have evacuated the floor unless there is an area of refuge large enough to easily accommodate them. Once the area is clear, the aide and the person requiring assistance can move into the stairwell and wait for further assistance from Emergency Personnel.

Yes. To enable us to contact you in case of an emergency and support the evacuation of disabled persons from the building, please provide us with your details. You can do this by logging on to this portal by select the LOG IN button on top and updating your profile on your dashboard. Alternatively, you can contact ECM on 800 EMAAR (36227) – the information you supply will be held in full confidence.

Dubai Civil Defence (DCD) will conduct all rescue and medical duties. Do not move the injured person and keep him/her laying down, covered, and warm.

Periodic maintenance and inspection procedures are in place for fire detection and firefighting equipment – but you can assist in ensuring that the systems and equipment used to detect and fight the fire, and support evacuations are maintained in good working order.
Smoke detectors, heat detectors, and sprinkler heads within apartments are checked and tested periodically. You will be advised when access to your unit is required for this purpose so please co-operate when requested. If you believe you have a faulty detector or sprinkler head, kindly report this immediately by calling 800 EMAAR (36227).

Please do not store any materials or household items in the common areas, including stairways, fire cabinets, apartment floor lobbies, or escape routes; report any violations at 800 EMAAR (36227).
You can also help by immediately reporting it if you notice any damage and/or signs of tampering with any of the equipment, blocked emergency exit paths or if any of the fire doors are not closing properly.

As per DCD requirements, each year Evacuation Drills must be conducted to test all safety systems and to ensure residents are aware of the safety and evacuation procedures in case of an emergency.

It is expected that the drill will take approximately 30 minutes barring any incidents that might occur during the proceedings.

No. As per DCD guidelines, the drill should simulate a real-life situation that requires a full evacuation.

To enable us to contact you in case of an emergency, as well as support the evacuation of disabled persons from the building, please update your details. You can do this by logging on to this portal by select the LOG IN button on top and updating your profile on your dashboard. We will treat any information you provide as confidential.

Fire Marshals will be wearing fluorescent safety jackets.

The retail units will also participate in the drill.

You will be informed by the Fire Marshal at the assembly point, once the drill is complete.

To book an amenity, access your community portal by clicking on the LOG IN on top of this page and select the ‘Amenities Reservations’ option from the menu bar.

Due to safety reasons, the community swimming pools cannot be used as a venue for parties.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the side bar to apply for an NOC. 

Any external modifications that will change the aesthetics of the apartments are not permitted. Log in to your portal using the LOG IN button at the top right and select Home Modification from your menu. Here you can refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.

No. Please contact ECM on 800 EMAAR (36227).

You, as the homeowner, are responsible, unless the pipe services more than your unit, in which case the responsibility reverts back to the community.

First, contact your maintenance company. In case the blockage proves to be in a common area drain line, contact ECM on 800 EMAAR (36227).

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community.

The repair costs and maintenance of common areas are paid for through the community service fee. In cases of vandalism, the person responsible will be issued an NOV and charged for the rectification, if that person can be identified.

You must apply for the MIP online on this portal at least one business day before the scheduled move. To apply for a move-in permit, click here. The following documents will be required to be uploaded when applying for MIP –
• Ejari copy
• Emirates ID front and back
• Passport copy with visa page
Note: Homeowners may log in using their credentials and apply for the MIP. No further documents are required to be uploaded.

Registration/activation of access cards is now digitized. You can apply for new cards by logging onto your community portal and clicking ‘apply for a new card’. Existing cardholders should select the ‘activate existing card’ option.

The window cleaning schedule for your tower is posted on the community noticeboards. For further information, you can contact ECM on 800 EMAAR (36227).

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.

There is a defects liability period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact customercare@emaar.ae.
For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible, especially if the defects liability period has already expired.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the side bar to apply for an NOC. 

As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.

For urgent matters, please contact community security at +971 56 3894122 or call us at 800 EMAAR (36227).  
If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, Ground Floor, in Downtown Dubai. For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.

– First, contact your preferred maintenance company for inspection. In case the leakage proves to be from a common area drain line, please contact your security for assistance.  
– In case of bathtub damage from the apartment above yours, ECM will notify the resident above of the same and they will be asked to arrange for repairs of your ceiling as well. 
– In case you have existing Content Insurance, you can get this covered through this as well. 

First, contact your maintenance company. In case the blockage proves to be in a common area drain line, contact ECM on 800 EMAAR (36227).