Topic: Community improvements

Community disinfection

Community-wise disinfection campaigns are carried out to ensure the safety of all residents.

15 April 2020

In light of the ongoing COVID-19 situation, Emaar Community Management has initiated community-wide sanitisation drives to ensure that all the swimming pools, public washrooms and other touchpoints in the common areas are adequately disinfected on a daily basis. The sanitisation procedures are carried out using Dubai Municipality-approved disinfectants. 

Additionally, all service providers, delivery personnel and contractors entering the community are screened with thermal equipment at the community entrance. Gloves and masks are worn by all service providers, who are briefed daily on best practices. Social distancing is also practised among all workers.

Keeping your community safe and sterile

15 April 2020

In light of the ongoing COVID-19 situation, Emaar Community Management has initiated community-wide sanitisation drives to ensure that all the elevators, garbage rooms, swimming pools, public washrooms and other touchpoints in the common areas are adequately disinfected on a daily basis. The sanitisation procedures are carried out using Dubai Municipality-approved disinfectants.

Additionally, all service providers, delivery personnel and contractors entering the community are screened with thermal equipment at the community entrance. Gloves and masks are worn by all service providers, who are briefed daily on best practices. Social distancing is also practised among all workers.

The Greens & Views named Real Estate Community of the Year

At the glittering awards Customer Happiness Awards (CHSA) 2019 ceremony on 16 October 2019, Emaar Community Management (ECM) was announced the winner of the Real Estate Community of the Year for The Greens and Views.

The Greens and Views was recognised for its happiness strategies and principles in the community, customer-centric culture, standards, innovation, impeccable service delivery methodology through home maintenance programmes and accessibility and information available for its residents.

The award was received by community residents – Nasim Durrani (Chairman, Golden Age Group and resident of Al Jaz community), Shivraj Dalvi (resident of Al Thayyal community), Muhammad Abdullah(resident of Al Dhafrah community) and Sunil Pasi (resident of Al Samar community) and members of Emaar Community Management.

The Customer Happiness Awards 2019 is an initiative to recognize and celebrate organizations, leaders, and teams that have implemented effective customer happiness strategies and experiences adjudged by a panel of judges comprising of Customer Happiness (HX) experts from Dubai and around the world.

The Customer Happiness Summit and Awards drew competition from companies such as Al Barari, Sobha Realty, Palma Holding, RAK Properties and Danube Properties in the same category. Amidst euphoric scenes, the CHSA crowned 38 winners for their stellar contribution towards customer happiness across industries and disciplines.

In accordance to Community Rules, only one sign may be posted per unit and has to be placed on the ground, near the garage or the front door. Read on for more details.

15 September 2019

While it is understandable that owners and real estate companies want to get maximum visibility to sell their property, signage at property should always comply with Community Rules. In accordance to the rules, only one sign may be posted per unit and has to be placed on the ground, near the garage or the front door.

Additionally, it should be placed within the villa premises only, subject to the specifications below:

• Maximum size of the signage: 90cm x 65cm
• Maximum height of the sign from ground level: 170cm
• Or maximum height of the sign from compound wall: 120cm, whichever is higher.

Also, as per Community Rules, no signs, including banners and flags are to be placed on balconies, roofs, pillars and windows. Brush up on your Community Rules by clicking here.

Emaar bags consecutive Property Management Company of the Year honours

Emaar Community Management (ECM) brought home the Property Management Company Of The Year Award at the 2019 Facilities Management Middle East Awards held at the JW Marriott Marquis hotel on June 19, 2019.

ECM was recognised for its stringent performance rating system to analyse the work of its service providers on site, to provide an accurate view of their contractual KPIs and SLAs which are also dependent on ECM’s KPIs and SLAs. With the use of automated processes running on home-grown smartphone applications, our systems allowed service providers to be evaluated openly on the software.

ECM engages its FM service providers through frequent recognition and reward programmes based on performance scores, motivating service providers to constantly improve their performance on service delivery.   

The FM Awards recognised excellence in facilities management in the Middle East and drew competition from companies such as Deyaar Property Management, Provis, Transguard Group, Reliance OAM and Abdul Latif Jameel Land. Amidst euphoric scenes, the FMME Awards crowned 16 winners for their stellar contribution to the regional FM sector.